Mayank Sarna
Director, Digital Global Product
Summary
Deliberate Retail/eCommerce professional with creativity in big-picture product implementation for large customer base globally. Research and strategic product planning expert through collaborative leadership and customer polling. Dynamic and adaptable roadmap leader for delivery of highly successful products with projected market demand and company growth as guiding principles.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Director, Global Digital Product
Capri Holdings-Versace, Jimmy Choo & Michael Kors
05.2022 - Current
- Leading the product team on a multi-million-dollar e-Commerce transformation program.
- Oversaw product design and roadmap and coordinated aspects of development and rollout for all 3 brands.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Defining global digital product strategy & roadmap for the best-in-class customer experience
- Coordinating with senior leadership for budget planning on the high impact digital initiatives.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Sr Manager, Digital Product
Tapestry - Coach, Kate Spade & Stuart Weitzman
03.2021 - 05.2022
- Defining product strategy & roadmap post purchase customer experience for all 5 premium brands - Coach, Coach Outlet, Kate Spade, Surprise Kate Spade, Stuart Weitzman
- Driving Marketplace product strategy to open new avenues for incremental revenue
- Implementing and tracking the leading/lagging metrics for the self-serve returns & exchange end to end journey and continuously assessing and prioritizing features that solve customer pain points and improve NPS
- Partnering with cross functional business leaders - including digital, OMS, creative, customer care, store Ops and third-party vendor - to effectively rollout and globally scale highest impact initiatives
- Managing & mentoring a team of product managers on customer-centric, data-driven feature development, user research, customer journey mapping, rapid prototyping, and continuous experimentation/optimization.
- Applied customer-first strategy to product development and marketing materials.
Senior Product Manager
Publicis Sapient
09.2010 - 03.2021
- Worked as Martech Senior Product Manager, responsible for migrating transactional emails/SMS from an old platform to a new platform for the second largest supermarket chain in United States.
- Delivered strategy/features on driving customer engagement, customer retention, and loyalty through an optimized and seamless omni channel customer experience for the second largest home improvement chain in United States.
- Driving the key KPI such as Fulfilment/Breach rate, order cancellation and cart abandonment rate to ensure customers have great experience when scheduling the last mile delivery for a $4 billion eCommerce platform
- Worked as Product Owner for buy & upgrade shop flow and service & support (chatbot) module of consumer facing mobile app (iOS as well as android) for US largest wireless telecom carrier.
- Worked as Product Owner for various large scale diversified retailers based in USA and ASIA, undergoing digital transformation
Test Lead
HCL Technologies Ltd.
05.2010 - 09.2010
- Collaborated with QA team to test software quality through manual and automated testing.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
Technical Test Lead
Infosys Technologies Ltd.
06.2006 - 05.2010
- Worked as onsite test lead for a Canadian cheque clearing process application
- Collaborated with QA team to test software quality through manual and automated testing.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
Software Engineer (Testing)
Motherson Sumi Infotech & Design (MIND)
04.2005 - 06.2006
- Tested an in-house warehouse management system application which provided comprehensive fulfillment center and warehouse management, including order management, receiving, stocking, replenishment, picking and related warehouse tasks.
Education
Bachelor of Technology - Computer Science & Engineering
GGSIP University
2004
Skills
Product Strategy & Roadmap
Data-Driven Decision-Making
Customer Empathy
Competitive Analysis
Cross Functional Leadership
Websites
Certification
Certified SAFe 5.0 Agilist
Timeline
Director, Global Digital Product
Capri Holdings-Versace, Jimmy Choo & Michael Kors
05.2022 - Current
Sr Manager, Digital Product
Tapestry - Coach, Kate Spade & Stuart Weitzman
03.2021 - 05.2022
Senior Product Manager
Publicis Sapient
09.2010 - 03.2021
Test Lead
HCL Technologies Ltd.
05.2010 - 09.2010
Technical Test Lead
Infosys Technologies Ltd.
06.2006 - 05.2010
Software Engineer (Testing)
Motherson Sumi Infotech & Design (MIND)
04.2005 - 06.2006
Bachelor of Technology - Computer Science & Engineering
GGSIP University