Seasoned service manager bringing more than 20 years of higher education experience. Proficient in business practices, standards of operation and user needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and users retention. Hands on experience interacting with faculty, staff, students, university administrators and trustees. Provide strong public service to faculty, students, and other researchers through reference and consultation services, information literacy instruction and presentations. Active in professional associations and affiliate groups including the American Library Association (ALA), Association of College and Research Libraries (ACRL) and the LOUIS Library Network.