Maya Logan
Baltimore,MD
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Navy Federal Credit Union
Washington, DC
06.2012 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Implemented quality control measures to uphold company standards.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Crossland High School
Temple Hills, MD05-2008
Skills
- Recruiting and interviewing
- Money handling
- Sales forecasting
- Orientating and training
- Adaptability and flexibility
- Workplace safety compliance
- Financial reporting
- Contract management
- Decision-making
- Performance reviewing
- Staff supervision
- Team leadership
- Promotional planning
- Problem-solving
- Strategic planning
- Schedule oversight
- Conflict resolution
- Verbal and written communication
- Time management
Timeline
Assistant Manager
Navy Federal Credit Union
06.2012 - Current
High School Diploma -
Crossland High School