Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MAYBELLINE VELEZ

Plainfield,Nj

Summary

A highly enthusiastic, dependable, and diligent applicant with strong work ethic and ability to effectively follow and lead as needed. Ability to ensure outstanding communication skills evidenced by previous roles. A self-starter with the ability to cultivate an engaging and comfortable environment. Recognized for superior job performance and detail orientation in various organizational settings and industries.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PATIENT RELATIONS COORDINATOR

SUMMIT HEALTH
05.2022 - Current
  • Focuses on complaint resolution by assisting patients who request help due to dissatisfaction with logistics, personnel or any service provided by, or SHM; investigates complaint, works directly with staff, providers and managers throughout the entire organization to intervene and to address conflicts and provide resolution as needed; presentations of PR cases/issues to Manager, Director and Chief Legal Officer to update and discuss any high-level complaint cases; maintains complaint files as needed; conducts performance improvement as required Supports Risk Management/Patient Relations
  • Initiatives; engages in departmental meetings to deliver Patient Relations reports;
  • Collaborates with internal and cross-functional teams to improve and develop practices, operations, programs, and services by providing subject matter expertise

FITNESS COACH

FIFTH QUARTER ATHLETICS AND TRAINING
03.2021 - 08.2022
  • Fifth Quarter Boot Camp is a 45-minute, group training program designed to help individuals reach their fitness goals by undergoing intense interval and circuit training.
  • Oversaw fitness areas with practiced eye for safety or training issues.
  • Provided coaching about healthy lifestyle strategies.
  • Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.

FLIGHT ATTENDANT

UNITED AIRLINES
03.2018 - 01.2022
  • Maintains safe conditions in the airplane cabin and demonstrates safety procedures to passengers in the event of emergency situations; assists all passengers with boarding and deplaning; in compliance with FAA rules and regulations; consistently provides exceptional customer service to all passengers; and demonstrates excellent communication with pilots and cabin crew while utilizing CRM skills (Crew Resource Management).
  • Ensured safety and comfort of customers onboard aircraft.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Attended trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

PATIENT REPRESENTATIVE

ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL
12.2015 - 11.2017
  • Facilitates communication and optimal patient experience within a multidisciplinary healthcare organization, while supporting leadership with conflict resolution for patients and families
  • Rounds regularly on units to ensure patients receive a sense of continuous comfort and quality care
  • Documents daily interactions with patients/guests to allow flow of communication throughout the organization.

ASSISTANT ACCESS MANAGEMENT COORDINATOR

ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL
11.2013 - 12.2015
  • Provides exceptional patient care support and general admission for patients, doctors, and internal departments to ensure a successful patient experience
  • Registration of inpatient, outpatient and emergency room patients
  • Obtains and all patient demographic, insurance, and financial information
  • Pre-register patients and analyzes insurance to determine patient responsibility to collect accordingly.

Education

CERTIFIED NURSING ASSISTANT -

PIMA MEDICAL INSTITUTE
Phoenix, AZ
2012

PRE-ALLIED HEALTH -

NYACK COLLEGE
Nyack, NY
09.2010

Skills

  • Exceptional Customer Service Skills
  • Bilingual
  • Safety Demonstrations
  • Leadership
  • Complex Problem-Solving
  • Social Perceptiveness
  • Operational Efficiency
  • Customer Satisfaction
  • Emotionally Intelligent

Certification

  • CPT - Certified Personal Trainer 08/2022
  • CPR/AED/First-Aid 11/2022

Timeline

PATIENT RELATIONS COORDINATOR

SUMMIT HEALTH
05.2022 - Current

FITNESS COACH

FIFTH QUARTER ATHLETICS AND TRAINING
03.2021 - 08.2022

FLIGHT ATTENDANT

UNITED AIRLINES
03.2018 - 01.2022

PATIENT REPRESENTATIVE

ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL
12.2015 - 11.2017

ASSISTANT ACCESS MANAGEMENT COORDINATOR

ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL
11.2013 - 12.2015

CERTIFIED NURSING ASSISTANT -

PIMA MEDICAL INSTITUTE

PRE-ALLIED HEALTH -

NYACK COLLEGE

Similar Profiles

CREATE PROFILE
MAYBELLINE VELEZ