Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayed Leal

Arlington

Summary

Dynamic shift leader with proven expertise at Wingstop, excelling in team leadership and customer service. Enhanced productivity by training staff and optimizing workflows. Skilled in cash handling and problem-solving, consistently exceeding performance metrics. Adept at fostering team motivation and collaboration, contributing to operational success. Recognized for a positive attitude and strong communication skills. Fluent in English and Spanish

Overview

4
4
years of professional experience

Work History

Shift Leader

Wingstop
01.2025 - Current
  • Trained new staff on operational procedures and customer service standards.
  • Coordinated daily shift activities to ensure efficient workflow and timely service.
  • Monitored team performance, providing feedback to enhance productivity and morale.
  • Managed inventory levels, placing orders to maintain stock availability and reduce waste.
  • Inventory daily and weekly

Cashier

Crazy Hot Deals
04.2024 - 11.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained accurate cash register balances through diligent record-keeping and reconciliation.
  • Ensured store cleanliness and organization to promote a welcoming environment for shoppers.

Cashier

Wendys Restaurant
02.2024 - 06.2024

Call Center

Foundever
10.2021 - 08.2023
  • Analyzed and developed service goals for in-bound call center.
  • Managed employee scheduling to support call center availability according to provided wait-time goals while responding to fluctuating caller demand.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Optimized call center operations by analyzing performance data and implementing changes to call routing, resulting in reduced wait times for customers.

Education

Bachelor On Ciencs -

Jesús Aníbal Alfonzo
Cabimas
07.2014

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Team motivation
  • Training assistance
  • Team collaboration and leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Leader

Wingstop
01.2025 - Current

Cashier

Crazy Hot Deals
04.2024 - 11.2024

Cashier

Wendys Restaurant
02.2024 - 06.2024

Call Center

Foundever
10.2021 - 08.2023

Bachelor On Ciencs -

Jesús Aníbal Alfonzo

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