Mayela Alba
Sale Associate
Sylmar,CA
1
Language
1
Certification
7
years of professional experience
Supported children's learning and development through attentive care and documentation. Facilitated engaging activities to cultivate new skills and promote personal growth. Comprehensive understanding of children's emotional and social development. Strength in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Knowledge of basic hair, makeup and skin care products.
Work History
Family Babysitter
3 Years- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Helped children complete homework and special assignments daily to support academic performance
- Devised activities helping promote physical and mental development.
- Maintained daily records of children's behavior, sleeping schedules, meals and activities.
- Assisted younger children with learning how to accomplish small, age-appropriate jobs.
- Checked homework and assisted with schoolwork and studying.
- Prepared healthy and nutritious snacks and meals according to individual needs.
- Discussed developments, behavior and concerns with parents or guardians.
- Balanced schedules to promote optimal rest, play and educational periods.
- Read stories and played alphabet games to promote early literacy.
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated positively with children and guardians.
Beauty Advisor
1 Year 7 Months- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Trained new staff in product knowledge and customer service protocols.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
CosmoProf
2 Years 6 Months- Enhanced customer relationships through personalized service and product recommendations.
- Streamlined inventory management processes, ensuring optimal stock levels and merchandise presentation.
- Trained and mentored new sales associates on product knowledge and customer engagement techniques.
- Collaborated with team members to achieve sales targets and improve store performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Psychology
Associate of Arts - Psychology
Skills
Fast and Active Learner
Bilingual
Strong problem solving and decision-making skills
Dependable and Responsible
Microsoft Word
Creative Thinking
Strong written and verbal communication skills
Creating Good Habits
Praise and Encouragement
Trustworthy
ethical
Excellent organization and planning skills
Strong leadership and motivation skills
Customer service
Teamwork and collaboration
Time management
Languages
Spanish
Native or Bilingual
Certification
Certified Makeup Artist
NBB Academy For Professionals, Northridge, CA July 2021
Certified Hair Artistry
NBB Academy For Professionals, Northridge, CA May 6, 2022
Timeline
CosmoProf
Sale Associate
02.2024 - 08.2026Read More
Beauty Advisor
Sally's Beauty Supply
06.2022 - 01.2024Read More
Family Babysitter
Babysitting Service
05.2019 - 05.2022Read More
Arizona State University
Bachelor of Arts from Psychology
Read More
Los Angeles Mission College
Associate of Arts from Psychology
Read More