Mayerlie Saravia
Clinton
Summary
Detail-oriented receptionist skilled in coordinating appointments and effectively managing patient records within electronic health systems, optimizing workflow and enhancing service delivery. Proven ability to remain calm under pressure, providing support and resources to customers in challenging situations. Expertise in insurance verification processes, consistently achieving improvements in accuracy and efficiency. Eager to leverage strong problem-solving and multitasking skills to drive operational excellence and create positive client experiences.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Medstar Shah Medical Group
Landover
09.2023 - Current
- Maintained confidentiality of sensitive information, upholding the highest standards of integrity and professionalism.
- Maintained accurate patient records and updated information in electronic health record systems.
- Managed daily operations of insurance verification processes to enhance accuracy and reduce turnaround times.
- Scheduled appointments and coordinated with various departments for optimal customer service.
Receptionist
Prince George County Health Department
Landover
03.2023 - 06.2023
- Bilingual receptionist assisting customers with resources and assistance with Health insurance.
- Answering phones and addressing program mail, Knowledge of Maryland Health Connection and MMIS.
- Utilized Maryland Health Connection, S.A.V.E, and BEACON.
- Communicates directly, effectively, and timely with Program Managers.
- Remain calm and professional in stressful circumstances and when dealing with unhappy customers.
- Perform other duties as assigned.
Receptionist
Ingrid Hair Salon
Temple Hills
06.2020 - 02.2023
- Greeted patients and visitors warmly to create a welcoming atmosphere.
- Organized office supplies and maintained inventory to support daily operations.
- Scheduled and confirmed appointments.
- Collaborated with team members to enhance customer service quality.
- Processed cash transactions with accuracy and efficiency.
- Collaborated with purchasing team to forecast inventory needs.
Education
Diploma -
LUOA
Lynchburg, USA 09.2018 - 05.2022
Skills
- Problem Solving
- Insurance Verification
- Customer Service
- Bilingual
- Computer skills
- Training & Development
- Time management
- Multitask
- Electronic health records
Languages
- Spanish
- English
- Spanish
Timeline
Receptionist
Medstar Shah Medical Group
09.2023 - Current
Receptionist
Prince George County Health Department
03.2023 - 06.2023
Receptionist
Ingrid Hair Salon
06.2020 - 02.2023
Diploma -
LUOA
09.2018 - 05.2022