Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Work Preference
Work Availability
Generic

MAYERLY ANDERSON

Louisa,VA

Summary

Healthcare professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical terminology, and administrative tasks. Known for reliability, strong work ethic, and patient-focused approach. Known for reliability and adaptability in dynamic environments, ensuring smooth and efficient operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Home Health Aide

Self-employed
05.2022 - Current
  • Managed over [5] Patients with maintaining personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed light housekeeping duties including laundry linen changes, sweeping, vacuuming and mopping, ensuring a clean and organized living space for patients.
  • Maintained a safe and clean environment for patients, adhering to strict hygiene standards and infection control protocols.

Airport Ramp Agent

Piedmont American Airlines
06.2022 - 08.2023
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [6] daily flights.
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.

Teleservice Representative

Kaiser Permanente
10.2017 - 10.2019
  • Made average of [80] outbound and inbound calls per day.
  • Delivered single call resolutions and maintained customer satisfaction through quality servicing.
  • Exceeded performance metrics regularly by staying focused on customer needs and providing exceptional service.

Clinical Technician II

INOVA
04.2014 - 05.2016
  • Promoted patient safety, conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
  • Ensured a safe environment for over [24] patients by adhering to infection control procedures and proper equipment handling techniques.

Patient Service Supervisor

Morrison Healthcare
12.2011 - 04.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Promoted to Supervisor position to recruit, train and supervise [20] customer service representatives.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Catering to You Associate

INOVA
05.2010 - 12.2011
  • Responsible for preparing, transporting and maintaining adequate levels of food and supplies to over [100] patients.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Education

High School Diploma -

Edison High School
Alexandria, VA
06.2005

Skills

  • Compassionate Caregiving and Patient Care
  • Customer Service
  • Excellent Written and Oral Communication
  • Computer Skills
  • Call Center Operations
  • Clinical Documentation
  • Problem-solving abilities
  • Training and mentoring

References

References: Upon request

Certification

  • First Aid/BLS Certified

Languages

Spanish
Native or Bilingual

Timeline

Airport Ramp Agent

Piedmont American Airlines
06.2022 - 08.2023

Home Health Aide

Self-employed
05.2022 - Current

Teleservice Representative

Kaiser Permanente
10.2017 - 10.2019

Clinical Technician II

INOVA
04.2014 - 05.2016

Patient Service Supervisor

Morrison Healthcare
12.2011 - 04.2014

Catering to You Associate

INOVA
05.2010 - 12.2011

High School Diploma -

Edison High School

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefits401k matchPaid sick leavePaid time offFlexible work hoursCareer advancement4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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