Mayett Perez
Rifle,Co
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Steadfast employee that shows empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and strives to provide best possible support. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need, organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Liaison
Roaring Fork School District # 1
Carbondale , CO
08.2018 - Current
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Identified available community resources and programs for families.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Facilitated communication between clients and other service providers.
- Participated in meetings to discuss program objectives and strategies.
- Monitored progress towards service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Maintained professional, organized, and safe environment for other team members.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Managed and monitored budget for funding requests.
- Managed training for Data entry into Sales force.
Bilingual Family Liaison
Roaring Fork School District # 1
Carbondale , CO
02.2018 - Current
- Conducted preliminary and monthly assessments of family engagement structures and activities.
- Developed families' understand and navigate school systems and made referrals for language and special education support.
- Focused intensely on increasing achievement for students, especially those who struggled with language and communication, along with family support in navigating new systems.
- Collected, maintained and reported accurate data to document outcomes and impact of family case management.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to clients in navigating available resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Maintained accurate records of programs and services.
Front Desk Receptionist
Planned Parenthood
Glenwood Springs , Colorado
01.2018 - 08.2018
- Answering phones, maintaining HIPPA, interpreting when needed, verifying insurance, and making referrals
- Updating forms, stocking and labeling prescriptions.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Teller/ CSR
Alpine Bank
Basalt , Colorado
01.2016 - 12.2017
- Use different programs such as loans PQ, service point, argo, Trism, and chex systems.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Receptionist
Youth Zone
Glenwood Springs , Colorado
08.2015 - 12.2016
- Update agency forms
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Student Manager
Pioneer Food Catering
Fullerton , California
01.2014 - 01.2015
- Food prep for breakfast lunch and dinner
- Managed cash register
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Patrolled activities areas to check on students and maximize safety and security protections.
- Planned special events for students, increasing engagement and satisfaction.
- Arrived on-time for every shift and prepared supplies for early morning activities.
House keeper
Ana's House Keeping
Carbondale , Colorado
01.2008 - 01.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Cashier
Tortillería La Roca
Carbondale , Colorado
01.2008 - 01.2015
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
Cashier and Food Prep
Snowmass Deli
Snowmass , Colorado
01.2010 - 01.2011
- Operated and sanitized kitchen and food preparation equipment.
- Resolved customer complaints independently or with aid of supervisor.
- Entered food and beverage orders into POS system.
- Operated cash register to process sales transactions, handle cash and make change.
- Accurately handled cash register transactions while providing excellent customer service.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Set up new sales displays each week with fresh merchandise.
Education
Master of Science - Human Services
Hope International University
Fullerton, CA08.2022
High School Diploma -
Aspen High School
Aspen, CO05.2011
Skills
- Organizational skills
- Clerical and administrative experience
- Custodial
- Inventory and stocking
- Pricing
- Interpreting/Translation
- Excel,PowerPoint,Word
- QuickBooks/Outlook
- Data systems
- Packaging and Mail Receiving
- Staff Management
- Hospitality Service
- Customer Assistance
- Verbal and Written Communication
- Office Management
- Sensitive Information Handling
- Bank Deposits
- Referral Coordination
- Spreadsheet Tracking
- Filing
Affiliations
Aspen Valley Hospital (2010-2011) volunteer
People to People (Australia 2010) Ambassador Program
Costa Rica Missions Trip (2013) volunteer
Sports Camp (summer 2010- present) Church volunteer group
Languages
Spanish
Native or Bilingual
Internships
My Safe Harbor/ Practicum (45 hours)
Duties included facilitated with teaching single mothers computer skills and financial discipline. Also facilitated the children classes in which they were helped with homework and taught creativity and patience.
Solidarity/Practicum (45 hours)
Helping little kids stay focused in school by creating an after school program, while teaching them about Christ.
Pathways of Hope/ Practicum (45 hours)
Duties included answering phones and assisting clients with referral needs. Assisted with looking for temporary housing for the homeless and phone screenings. Assisting in getting them the right resources for them to be able to get important documentation such as birth certificates and social security numbers.
Youth Zone/ Internship (121 hours)
Duties included shadowing case managers, intakes, facilitating in restorative justice as well as interpreting, assisting in drug and alcohol classes, interpreting for facet program and conducting intakes. Printing and copying documents needed. Inputting case notes was also a main duty.
Analogy 7/ Internship (121 hours)
Duties were to assist students who were in need of school work and were also high risk. Helping them stay in school was my main priority.
Mercy House
Duties included serving the homeless population in Orange County by giving them breakfast and dinner. Collecting blankets and mats were also part of my duty.
Certification
Motivational Interviewing
Mandated Reporter
Mentoring Training
Transitional Youth Training
Health care Policy and financing
Domestic Violence Investigation
Paving the Way to College for students Experiencing Homelessness
Public Notary
Timeline
Lead Liaison
Roaring Fork School District # 1
08.2018 - Current
Bilingual Family Liaison
Roaring Fork School District # 1
02.2018 - Current
Front Desk Receptionist
Planned Parenthood
01.2018 - 08.2018
Teller/ CSR
Alpine Bank
01.2016 - 12.2017
Receptionist
Youth Zone
08.2015 - 12.2016
Student Manager
Pioneer Food Catering
01.2014 - 01.2015
Cashier and Food Prep
Snowmass Deli
01.2010 - 01.2011
House keeper
Ana's House Keeping
01.2008 - 01.2015
Cashier
Tortillería La Roca
01.2008 - 01.2015
Master of Science - Human Services
Hope International University
High School Diploma -
Aspen High School
Motivational Interviewing
Mandated Reporter
Mentoring Training
Transitional Youth Training
Health care Policy and financing
Domestic Violence Investigation
Paving the Way to College for students Experiencing Homelessness
Public Notary
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