MAYGAN BOETTCHER SMITH
Cincinnati,OH
Summary
Human Resources professional with extensive experience across employee relations, talent acquisition, HR operations, and compliance. Skilled in onboarding, sourcing and engaging candidates, and supporting recruitment efforts that meet organizational needs. Committed to employee development, resolving workplace concerns, and fostering a positive, collaborative culture that strengthens team performance.
Overview
4
4
years of professional experience
Work History
Senior Human Resources Generalist
Sodexo
Cincinnati, USA
12.2025 - Current
- Serve as a strategic HR partner to leaders and employees, overseeing core HR operations, onboarding, and engagement while supporting talent acquisition and key people initiatives that strengthen a high performance, people focused workplace.
- Provide HR support and guidance to managers and employees across talent acquisition, retention, employee relations, performance management, compensation, learning & development, and leadership practices.
- Facilitate new hire orientation sessions to ensure a smooth onboarding experience, reinforce company culture, and equip employees with the tools and resources needed for success.
- Ensure compliance with federal and state employment laws while reviewing HR policies and partnering with the HR Manager to execute HR strategies, streamline processes, and support data driven decision making.
- Serve as a primary contact for employees and supervisors regarding concerns, ensuring timely intake, follow-up, and resolution under HR leadership guidance.
- Led employee relations investigations from intake through resolution, ensuring meticulous documentation, objective fact finding, and timely, compliant outcomes that reduced risk and supported a fair workplace.
- Proactively promote and sustain a Zero-Incident Safety Culture through accident-prevention initiatives, monthly audits, safety program promotion, incident investigations, and enforcement of safety policies.
Associate HR Representative
Kroger
Cincinnati, USA
05.2023 - 09.2025
- Supported the full talent lifecycle for Marketing, Merchandising, and Retail Operations teams of 300 employees, including sourcing, screening, interviewing, onboarding, talent development coordination, employee support, and HR system management.
- Organized weekly new hire onboarding presentation to go over all first day details such as I-9 compliance, Payroll, and Benefits.
- Provided outstanding customer service and support to hiring managers and HR Business Partners, resolving any inquiries efficiently and effectively.
- Attended calibration sessions with managers to evaluate associate potential and performance.
- Conducted proactive Stay Discussions with associates to identify engagement drivers and partner with HR and leadership on targeted development and retention support.
- Skilled in maintaining data integrity, leveraging HR analytics, and managing ATS platforms while processing transfers, promotions, manager changes, and new hires in Oracle and ADP Workforce Now to support accurate and efficient HR operations.
- Served as the primary point of contact for associate inquiries regarding benefits, PTO, payroll, and company policies, driving increased associate satisfaction with HR support.
- Conducted thorough exit interviews to capture feedback, identify trends, and provide insights that supported retention and engagement strategies.
- Facilitated HBDI sessions with cross functional teams to promote open dialogue, deepen understanding of thinking preferences, and drive higher engagement and team effectiveness.
HR Coordinator
Horizon Group USA
Warren, USA
05.2022 - 01.2023
- Supported onboarding, talent acquisition, employee relations, and internal communications to enhance engagement and streamline HR operations.
- Improved onboarding processes, training, and materials while maintaining data accuracy in ADP Workforce Now.
- Led full cycle recruiting, including sourcing, screening, interviewing, and supporting high volume hiring events.
- Created HR documentation including SOPs, onboarding materials, benefits content, and disciplinary notices.
Education
Bachelor of Arts - Communication & Marketing
University of Cincinnati
Cincinnati, OHSkills
- Policies & procedures
- HR analytics
- Recruitment strategies and selection
- Benefits administration
- Employee relations
- Process improvement
Timeline
Senior Human Resources Generalist
Sodexo
12.2025 - Current
Associate HR Representative
Kroger
05.2023 - 09.2025
HR Coordinator
Horizon Group USA
05.2022 - 01.2023
Bachelor of Arts - Communication & Marketing
University of Cincinnati