Maygan Long
Great Falls,VA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience and elevating company profile with target market. A versatile team member offering over five years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Full Service Shopper
Instacart
06.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with over twenty customers daily to fulfill specific orders according to customer needs and inventory availability.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maximized efficiency by scanning items quickly and completing as many as two orders per hour.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
Hostess
Sweetwater Tavern
10.2021 - 12.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Cashier
Publix
09.2018 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Greeted over hundreds patients per day.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Reviewed weekly sales ads and monitored price changes.
Hostess
TooJay's Restaurant And Deli
02.2021 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Recorded available tables after seating each party using specialized seating software.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Education
No Degree -
Northern Virginia Community College
Annandale, VA03.2025
High School Diploma -
Wekiva High School
Apopka, FL05.2021
Skills
- Credit Card Transaction Processing
- Personal Interviews
- Personal Shopping
- Cash Register Operations
- Serve Customers
- Active Learning
- Promote Products
- Appointment Booking
- Special Assignments
- Strategic Negotiations
- Mobility Devices
- Maintaining Clean Work Areas
- Providing Feedback
- Privacy and Confidentiality
- Special Requests
- Time Management
- Customer Oversight
- Product and Service Knowledge
- Customer Service
- Presenting Solutions
- Product Knowledge
- Problem Resolution
- Multi-Line Phone Systems
- Spanish Speaking
- Negotiation
- Crew Support
- Critical Thinking
- Leadership Development
- Character Building
- Consumer Branding
- Supportive Listening Skills
- Learning Strategies
Languages
Spanish
Limited Working
Timeline
Hostess
Sweetwater Tavern
10.2021 - 12.2021
Full Service Shopper
Instacart
06.2021 - Current
Hostess
TooJay's Restaurant And Deli
02.2021 - 07.2021
Cashier
Publix
09.2018 - 12.2021
No Degree -
Northern Virginia Community College
High School Diploma -
Wekiva High School