Maykol Garcia Martinez Malo
Hialeah,Florida
Summary
Dynamic IT Specialist with a proven track record at La Cujae, excelling in technical support and customer service. Expert in network troubleshooting and software installation, I effectively resolved complex issues, enhancing user satisfaction. Adept at data analysis and team collaboration, I consistently delivered innovative solutions that improved operational efficiency. Seasoned Chef with robust background in culinary arts. Demonstrated experience in menu development, food preparation, and kitchen management. Strengths include innovative recipe creation, staff training and development, and maintaining high quality standards. Previous work has focused on enhancing customer satisfaction through culinary excellence and efficient service delivery. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Chef
Juliana Restaurant
Hialeah, FL
07.2023 - Current
- Cleaned and sanitized utensils, dishes or silverware.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Garnished completed pizzas with appropriate toppings before serving.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Weighed ingredients accurately using scales in order to adhere to portion control guidelines.
- Ensured that all tools were properly cleaned and stored after each shift.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored food in designated containers and storage areas to prevent spoilage.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Organized kitchen equipment and supplies to ensure efficient workflow.
- Prepared workstations with ingredients and tools to increase efficiency.
- Assisted with training new staff members on proper kitchen procedures.
- Maintained records of orders placed by customers.
Information Technology Specialist
La cujae
Cuba, La Habana
04.2025 - 07.2025
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Conducted remote diagnostics to identify and solve technical problems.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Conducted research on emerging technologies in support of system development efforts.
- Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
- Supported customers with online billing, access, and account issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Updated customer information and account status in the database following each interaction.
- Evaluated emerging technologies for potential improvements in efficiency.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Monitored network performance to determine adjustments needed.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Implemented network security measures such as firewalls and encryption protocols.
- Designed, configured and tested computer hardware and operating system software.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Used remote login tools to assist clients with technical and product questions.
- Assisted in the development and updating of technical documentation and support guides.
- Managed backups of critical data using Symantec NetBackup software.
- Consulted users to determine areas in need of improvement.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Configured, monitored and maintained email applications or virus protection software.
- Managed the configuration and setup of customer accounts and systems.
- Performed system upgrades to ensure optimal performance.
Education
Associate of Science - Information Technology
Keiser University
Miami, FL12-2025
Diploma - Microsoft Office 2007
Universidad Cristobal Colon
Cuba06-2014
High School Diploma -
Comandancia De La Plata
Cuba07-2009
Skills
- Technical support
- Network troubleshooting
- Software installation
- Customer service
- Data analysis
- Team collaboration
Languages
Spanish
Professional
English
Elementary
Affiliations
- I am a very dedicated person to my work, I like what I do, and I am willing to learn more every day.
References
References available upon request.
Timeline
Information Technology Specialist
La cujae
04.2025 - 07.2025
Chef
Juliana Restaurant
07.2023 - Current
Associate of Science - Information Technology
Keiser University
Diploma - Microsoft Office 2007
Universidad Cristobal Colon
High School Diploma -
Comandancia De La Plata
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