Maylia Cinco
Benson,NC
Summary
Operations and customer support professional with a background in dispatch coordination, project timelines, and client communication. Known for handling urgent requests, maintaining detailed records, and supporting compliance, process improvement, and cross-functional teamwork while keeping services organized and responsive.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Mirachem
Phoenix, Arizona
12.2025 - 08.2026
- Led project execution by coordinating timelines, resources, and deliverables to ensure products, services, and operations met company standards and regulatory requirements.
- Collaborated cross-functionally with all departments on process improvements and training initiatives to enhance operational support.
- Created and maintained comprehensive documentation of processes and best practices to support compliance and facilitate knowledge transfer.
- Managed client communication, promptly addressing inquiries and concerns to maintain positive relationships and provide clear project status updates.
Dispatcher
Maricopa Ambulance
Phoenix, Arizona
12.2023 - 12.2025
- Coordinated crews, phones, and hospital staff during 911 calls to facilitate timely emergency response.
- Dispatched Maricopa Ambulance crews to emergency calls using CAD systems.
- Monitored radio traffic and relayed call details to ambulance crews.
- Prioritized incoming requests for transport and emergency response.
- Executed daily dispatch data entry to ensure accurate tracking and reporting.
- Maintained detailed records to ensure compliance with legal requirements.
- Responded to customer inquiries and complaints with efficiency.
Lifeguard Supervisor
Golfland Sunsplash
Mesa, AZ
03.2019 - 08.2023
- Trained lifeguards through verbal instruction and simulated scenarios to enhance emergency response skills.
- Trained new lifeguards on safety procedures, rescue techniques, and facility policies to enhance team readiness.
- Ensured readiness for emergencies by maintaining lifesaving equipment, including rescue tubes and first aid kits.
- Resolved customer complaints and addressed safety or staff behavior issues to uphold a safe environment.
- Addressed customer complaints and resolved safety or staff behavior issues to maintain a safe environment.
Education
High School Diploma -
Highland High School
Gilbert, ArizonaSkills
- Operations coordination
- Dispatch operations management
- CAD systems proficiency
- Quality assurance and process improvement
- Process optimization
- Forecasting and analysis
- Training development
- Customer service and support
- Client communication skills
- Cross-functional collaboration
- Organizational skills
- Multitasking abilities
- Problem-solving strategies
- Conflict resolution techniques
- Records management expertise
Timeline
Operations Coordinator
Mirachem
12.2025 - 08.2026
Dispatcher
Maricopa Ambulance
12.2023 - 12.2025
Lifeguard Supervisor
Golfland Sunsplash
03.2019 - 08.2023
High School Diploma -
Highland High School