MAYNOR MEJIA

• Reviewed upcoming events and planned for expected challenges.
• Maintained high employee satisfaction and performance with hands-on and collaborative style.
• Set and managed policies for concierge services and guest relations.
• Developed and implemented strategies to improve guest experiences and build loyalty.
• Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
• Handled front desk and guest services budget and outlined adherence plans for specific positions.
• Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
• Attended to customer needs, responding to questions, complaints and escalations.
• Monitored staff training, scheduling and shift changes.
• Understood and implemented safety and emergency procedures.
• Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
• Oversaw lobby operations and concierge services.
• Coordinated luggage collection, transportation and storage.

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Developed schedules for up to 20 employees per shift.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Organized resources and staff necessary to handle requirements and maintain strong service levels.
• Conducted transactions, confirming patient information and processing according to standard protocol.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
• Monitored office inventory to maintain supply levels.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Created and optimized employee schedules for shift coverage.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Orchestrated staff meetings to maintain open communication and quickly address concerns.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.

• Payroll and scheduling for the staff
• Removed safety hazards, soiled items and trash from customer areas.
• Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
• Developed team communications and information for meetings
• Copied, logged and scanned supporting documentation and placed all information in client files
• Activate emergency action plans and administer first aid, as necessary.
• Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles
• Responded immediately to any guest requests or concerns and made sure that issues were promptly resolved
• Keep parking areas clean and orderly to ensure that space usage is maximized.
• Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
• Greet customers and open their car doors.
• Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
• Verified vehicles remained secured on lot and with windows marked with last six of VIN, client, key status and driveable status.
• Took and uploaded photos of vehicles repossessed, won at auction, purchased from private parties and acquired new from manufacturers.

resolution Safety policies and procedures Business operations Report writing Skilled in [Software] Valet assistance Guest service Strong verbal communication Document scanning Supervision Staff development Customer service Vehicle parking and