MAYOLI FELIHO
College Park,USA
Summary
Dedicated security and customer service professional pursuing a B.S. in Criminology. Skilled in crisis intervention, multitasking, and maintaining organized operations, delivering exceptional service while ensuring safety and compliance within dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patrol Officer
Beltway Protective Services
05.2025 - Current
- Conducted routine patrols of assigned areas to maintain safety, deter criminal activity, and identify potential security risks or suspicious behavior.
- Responded promptly to alarms, disturbances, and emergencies, coordinating effectively with law enforcement and emergency responders as needed.
- Monitored surveillance cameras and enforced site rules, policies, and regulations while maintaining a visible, professional presence to prevent theft, vandalism, and safety hazards.
Receptionist / Front Desk Administrative Assistant
Independent Administrative Assistant
05.2024 - Current
- Managed over 50 customer calls per day.
- Coordinated scheduling for meetings and appointments, ensuring timely communication with clients.
- Maintained organized filing system for electronic and physical documents, enhancing retrieval efficiency.
- Demonstrated strong communication, organization, and multitasking skills while balancing multiple administrative responsibilities.
- Delivered friendly, professional customer service and built positive relationships with clients, visitors, and community members.
Self-Employed Nanny
Independent
01.2026 - 06.2026
- Provided attentive care and supervision for children, ensuring their safety, well-being, and positive development at all times.
- Prepared nutritious meals, snacks, and bottles; assisted with hygiene routines including bathing, dressing, and diaper changes.
- Planned and facilitated age-appropriate educational and recreational activities to support children's engagement and growth.
- Organized playdates and outings, enhancing social skills through interactive experiences.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Sales Associate
ALDI USA
01.2025 - 09.2025
- Delivered exceptional customer service in a high-volume retail environment by efficiently processing transactions, returns, and inquiries while building positive customer relationships.
- Maintained store appearance, rotated stock, and ensured product availability, contributing to a safe and welcoming environment for shoppers and staff.
- Consistently met performance standards and contributed to a team-driven atmosphere. Awarded Employee of the Month (2025).
Customer Service Specialist
Hertz
03.2023 - 08.2024
- Increased sales by 10%
- Provided professional service at the rental counter, processing reservations, check-ins, and inquiries while clearly explaining optional products to meet performance goals.
- Calmly handled escalated phone calls and in-person concerns, identifying resolutions that satisfied both customers and company policy.
- Collaborated with team members to improve customer experience; demonstrated strong multitasking and quick decision-making in a high-traffic environment.
Direct Support Professional
Humanim
09.2021 - 05.2022
- Supported individuals with intellectual and developmental disabilities by assisting with daily living needs while promoting dignity, independence, and safety.
- Applied crisis intervention and de-escalation techniques to manage challenging behaviors, maintaining a calm and secure environment for clients and staff.
- Documented detailed progress notes tracking client achievements and behavioral changes, ensuring accurate records for interdisciplinary team coordination.
Education
Bachelor of Science - Criminology
University of Baltimore
Baltimore, MD05-2027
Associate of Science - Criminology
Howard Community College
Columbia, MD08-2025
Skills
- Surveillance access control
- Crisis management
- Incident documentation
- Defensive Tactics Training
- Public Safety Awareness
- Physical Stamina & Situational Awareness
- Fast-paced multitasking
- Team Collaboration & Reliability
- Customer service
- Microsoft Excel & POS Systems
- Bilingual: French, English
- Stress tolerance
- Conflict resolution
Certification
- CPR Certification 2024 - Present
Community Service & Volunteer Work
Howard County Food Bank, Columbia Community Care, Senegalese Catholic Association of America, African Aggies Coalition, Active in community service with Howard County Food Bank, Columbia Community Care, Senegalese Catholic Association of America (youth programs), and African Aggies Coalition. Experience includes food distribution, event organization, and youth mentoring.
Languages
Timeline
Self-Employed Nanny
Independent
01.2026 - 06.2026
Patrol Officer
Beltway Protective Services
05.2025 - Current
Sales Associate
ALDI USA
01.2025 - 09.2025
Receptionist / Front Desk Administrative Assistant
Independent Administrative Assistant
05.2024 - Current
Customer Service Specialist
Hertz
03.2023 - 08.2024
Direct Support Professional
Humanim
09.2021 - 05.2022
Bachelor of Science - Criminology
University of Baltimore
Associate of Science - Criminology
Howard Community College