MAYORIX SANTOS
Vineland
Summary
Highly skilled, bilingual customer service representative. Very enthusiastic, friendly, and works well under pressure. Well-organized and dependable, with unparalleled dedication to team success, business operations, and customer loyalty. Strong communicator, punctual, and pays close attention to details. Quick learner with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Fraud Agent
TD Bank
02.2025 - Current
- Investigated fraudulent transactions using advanced detection tools and software.
- Analyzed customer accounts to identify suspicious activities and patterns.
- Implement detection tools, identify threats, ensure proactive fraud prevention and verify fraudulent checks.
Small Bussiness Bilingual Rep
TD Bank
Mount Laurel, NJ
02.2023 - 02.2025
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Ensure 100% compliance by strictly following policies and procedures.
- Support the bilingual chat channel, aiding colleagues in resolving customer issues.
- Deliver exceptional customer service, monitoring for suspicious activities.
Bilingual Customer Service Rep
TD Bank
Mount Laurel, NJ
01.2022 - 02.2023
- Provided bilingual support to customers in English and Spanish.
- Resolved customer inquiries through multiple communication channels effectively.
- Collaborated with team members to enhance customer service strategies consistently.
Customer Service Cashier and Manager
Mini Market Olivo
Punta Cana, Dominican Republic
02.2021 - 08.2021
- Resolved customer complaints with a friendly approach, enhancing customer satisfaction.
- Trained new team members on registers and customer service, improving team efficiency.
- Monitored inventory levels and reported shortages to management regularly.
Education
BACHELOR OF SPANISH - INTERNATIONAL STUDIES
Rowan University
Glassboro, NJASSOCIATE OF ARTS - LIBERAL ARTS AND GENERAL STUDIES
Rowan College of South Jersey
Vineland, NJSkills
- Tech trained
- Biliteracy certified
- Strong analytical and problem-solving skills
- Attention to detail
Timeline
Fraud Agent
TD Bank
02.2025 - Current
Small Bussiness Bilingual Rep
TD Bank
02.2023 - 02.2025
Bilingual Customer Service Rep
TD Bank
01.2022 - 02.2023
Customer Service Cashier and Manager
Mini Market Olivo
02.2021 - 08.2021
BACHELOR OF SPANISH - INTERNATIONAL STUDIES
Rowan University
ASSOCIATE OF ARTS - LIBERAL ARTS AND GENERAL STUDIES
Rowan College of South Jersey
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