Dynamic Correctional Officer with extensive experience at Virginia Lawrenceville Correctional Center, excelling in security enforcement and crisis intervention. Proven ability to maintain order and safety while fostering inmate development. Strong organizational skills and effective communication enhance team collaboration and operational efficiency. Committed to upholding correctional law and facility procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Correctional Officer
Virginia lawrenceville correctional center
Planters Rd, Lawrenceville
08.2024 - Current
Implemented prison rules and regulations while ensuring a secure environment for inmates and staff.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Transported inmates to court, doctor appointments and work sites.
Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Maintained records of prisoners' identification and charges.
Supervised inmate activities, including meals, recreation times, and work assignments.
Maintained clear and open communications with facility areas to support safe operations.
Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Enforced institutional policies and procedures to maintain order and security within the correctional facility.
Worked effectively in team environments to make the workplace more productive.
Updated and maintained databases with current information.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Customer Service Representative
Excel Health care Service Inc
LANHAM, MD
08.2021 - 07.2024
Maintained detailed records of customer interactions, transactions and comments for future reference.
Provided exceptional customer service to ensure customer satisfaction.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Identified opportunities for upselling additional products or services based on customer needs.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Took special orders in person and over telephone, generating additional revenue every month.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.