May Phung
Las Vegas,NV
Summary
Dynamic professional with extensive experience at a luxury hotel and casino as a Table Games Dealer, excelling in customer service and conflict resolution. Proven ability to maintain transaction accuracy and promote responsible gaming while thriving in high-pressure environments. Strong team leadership and scheduling management skills in a full service hair salon, ensuring exceptional guest experiences and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Caesars Palace
10.2016 - 03.2020
- Dealt various table games, ensuring compliance with gaming regulations and company policies.
- Maintained accurate chip counts and transaction records during gameplay.
- Provided exceptional customer service, enhancing guest experiences at tables.
- Monitored player behavior to identify potential issues and promote responsible gaming.
- Resolved disputes diplomatically, and maintained a positive gaming environment under high-pressure conditions.
Cosmetologist
Cache Salon (Freelance)
09.2013 - 10.2016
- Managed scheduling, product inventory, and salon cleanliness.
- Educated clients on product usage and maintenance for optimal results.
- Delivered customized haircuts and styles, enhancing client satisfaction and retention.
- Managed appointment scheduling, ensuring efficient client flow and service delivery.
- Developed personalized plans based on individual client needs and preferences.
Cosmetologist/Shift Manager
Supercuts
02.2010 - 03.2013
- Managed a team of hairstylists under high-pressure conditions to provide efficient customer service, achieving desirable tasks.
- Delivered high-quality haircuts and styling services, ensuring customer satisfaction with each appointment.
- Maintained up-to-date knowledge of industry trends and techniques to enhance service offerings.
- Provided consultations to clients on services and products best suited for their needs.
- Recommended and sold products according to customer needs, contributing to sales growth.
- Exchanged assistance with team members to boost performance, morale, and accomplish objectives.
Education
Cosmetology License - Cosmetology
Advanced Beauty School of Cosmetology
4001 S Decatur Blvd, Las Vegas, NV 89103 (Closed)01-2010
High School Diploma -
Ed W. Clark High School
4291 Pennwood Ave, Las Vegas, NV 8910206-2007
Skills
- Customer service excellence
- Transaction record accuracy
- Team Collaboration & Communication
- Problem Solving & Conflict Resolution
- Service quality assurance
- Time Management & Multitasking
- Conflict resolution strategies
- Responsible gaming promotion
- High-pressure performance
- Team leadership skills
- Scheduling management
- Product inventory management
- Gaming regulations compliance
- Reliability and punctuality
Certification
- Cosmetology License - Active
- Gaming License
Languages
Vietnamese
Native or Bilingual
Timeline
Table Games Dealer
Caesars Palace
10.2016 - 03.2020
Cosmetologist
Cache Salon (Freelance)
09.2013 - 10.2016
Cosmetologist/Shift Manager
Supercuts
02.2010 - 03.2013
Cosmetology License - Cosmetology
Advanced Beauty School of Cosmetology
High School Diploma -
Ed W. Clark High School