Paul Coleman
North Las Vegas,NV
Summary
Proven Assistant Casino Manager with a track record of enhancing operational efficiency and guest satisfaction at Caesars Entertainment. Expert in casino operations and gaming regulations, coupled with a talent for staff training and development. Achieved significant improvements in team performance and customer service excellence. Skilled in inventory control and problem-solving, fostering teamwork and collaboration.
Overview
25
25
years of professional experience
Work History
Assistant Casino Manager
Caesars Palace
2023.10 - Current
- Supervised security measures to maintain a safe gaming environment for guests and employees alike.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Oversaw staff hiring, training, and development, resulting in a highly skilled and motivated workforce.
- Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
- Continually updated knowledge of industry regulations, ensuring all actions taken were in compliance with relevant laws at local, state, or federal levels depending on jurisdiction.
- Worked closely with surveillance teams to detect any suspicious activities or potential security breaches on the casino floor quickly.
- Managed inventory control, maintaining optimal levels of supplies while reducing waste and controlling costs.
- Monitored gaming floor activity to ensure compliance with regulatory requirements and internal controls.
- Conducted regular performance reviews for employees, identifying areas of improvement and setting achievable goals.
Assistant Casino Manager
Rio All Suite Hotel And Casino
2019.06 - 2023.06
- Streamlined casino operations for increased efficiency by implementing new policies and procedures.
- Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
- Participated actively in networking events within the community to build brand awareness among prospective clients and forge stronger business relationships.
- Managed inventory control, maintaining optimal levels of supplies while reducing waste and controlling costs.
Floor Supervisor/Backup ACM
Rio All Suite Hotel And Casino
1999.10 - 2019.06
Education
O Levels in Math, English And Computer Aplications -
St Bede School,
Sunderland, England07.1988
Skills
- Staff Training and Development
- Team Management
- Casino operations knowledge
- Employee Scheduling
- Gaming regulations expertise
- Technical knowledge
- Employee Relations
- Customer Service
- Customer Complaint Resolution
- Inventory Control
- Staff Scheduling
- Teamwork and Collaboration
- Problem-Solving
Timeline
Assistant Casino Manager
Caesars Palace
2023.10 - Current
Assistant Casino Manager
Rio All Suite Hotel And Casino
2019.06 - 2023.06
Floor Supervisor/Backup ACM
Rio All Suite Hotel And Casino
1999.10 - 2019.06
O Levels in Math, English And Computer Aplications -
St Bede School,
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