Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Sanders

Yucaipa ,CA

Summary

Dynamic casino management professional with a proven track record at San Manuel Casino, excelling in staff training and development. Demonstrated strong leadership by enhancing customer satisfaction and operational efficiency. Expertise in gaming regulations and problem-solving has led to improved guest experiences and a motivated workforce.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

28
28
years of professional experience

Work History

Assistant Casino Manager

Morongo Casinon Resort & Spa
10.2018 - 10.2023
  • Contributed to the design of casino layout improvements for enhanced guest experience and operational efficiency.
  • Supervised security measures to maintain a safe gaming environment for guests and employees alike.
  • Conducted regular performance reviews for employees, identifying areas of improvement and setting achievable goals.
  • Provided input on key decisions affecting the casino''s long-term success through regular meetings with upper management and other senior staff members.
  • Oversaw staff hiring, training, and development, resulting in a highly skilled and motivated workforce.
  • Assisted in resolving high-value disputes between players or staff members professionally following established protocols.

Dual Rate Supervisor

Pechanga Resort Casino
06.2018 - 10.2018
  • Enhanced team performance by implementing effective training programs and coaching strategies.
  • Maximized operational efficiency and productivity collaborating with other departments.
  • Assisted in resolving conflicts between team members, facilitating open communication to promote a harmonious work environment.
  • Performed accurate and efficient dealing to follow gaming procedures.
  • Developed strong relationships with vendors, ensuring timely deliveries and favorable pricing agreements.
  • Ensured adequate staffing levels during peak periods by adjusting schedules as needed based on business demands.

Casino Manager

San Manuel Casino
06.1995 - 06.2017
  • Organized and controlled monthly poker tournaments every month.
  • Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
  • Enhanced security measures, reducing instances of theft and ensuring patron safety within the establishment.
  • Increased customer satisfaction through attentive service and quick resolution of concerns.
  • Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
  • Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
  • Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
  • Analyzed financial data to make informed decisions on budgeting, staffing, and resource allocation within the casino.

Education

High School Diploma -

Colton High School
Colton, CA
06-1995

Skills

  • Staff training and development
  • Team management
  • Sales and marketing
  • Employee scheduling
  • Gaming regulations expertise
  • Strong leadership
  • Casino operations
  • Employee relations
  • Customer service
  • Teamwork and collaboration
  • Problem-solving

Timeline

Assistant Casino Manager

Morongo Casinon Resort & Spa
10.2018 - 10.2023

Dual Rate Supervisor

Pechanga Resort Casino
06.2018 - 10.2018

Casino Manager

San Manuel Casino
06.1995 - 06.2017

High School Diploma -

Colton High School

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