Violeta Cheney
Edinburgh,TX
Summary
Excelled in enhancing team productivity and customer satisfaction through effective problem-solving and staff management. Skilled in policy enforcement and maintaining high compliance standards, significantly contributing to a secure and efficient working environment.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
21
21
years of professional experience
Work History
Supervisor Pit Boss
Casino Morongo Resort and Spa
06.2010 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Vault Banker/Casino Dealer
Agua Caliente Spa Resort Casino
06.2001 - 06.2010
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
Education
Associate of Arts - Computer Technology And Accounting
University of The East
Philippines Graduate - Gaming Operation
International Academy of Gaming
Cathedral City, CA01-2003
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Operations management
- Policy enforcement
- Problem-solving
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Supervisor Pit Boss
Casino Morongo Resort and Spa
06.2010 - 07.2022
Vault Banker/Casino Dealer
Agua Caliente Spa Resort Casino
06.2001 - 06.2010
Associate of Arts - Computer Technology And Accounting
University of The East
Graduate - Gaming Operation
International Academy of Gaming
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