

Managed high volume casino operations across cruise ship and land based environments while maintaining high accuracy in cash and chip handling
Led and coordinated teams of up to 50 live casino dealers in fast paced, regulated gaming environments
Maintained operational compliance with gaming regulations and internal procedures across multiple roles with no major violations reported
Trained and developed new dealers and supervisors, improving team performance and onboarding speed
Supervised table games including Blackjack, Roulette, Poker variants and Dice while ensuring game integrity and smooth flow during peak hours
Worked with surveillance systems and supported security teams in identifying irregular behavior and protecting game integrity
Handled high pressure customer situations and maintained control of game environment without escalation or disruption
• Supervised 10 to 15 tables per shift, including Blackjack, Roulette, Poker
• Managed 20+ dealers and optimized scheduling
• Maintained table performance and revenue targets
• Handled player disputes and VIP guest interactions
• Conducted weekly surveillance audits using 50+ cameras
• Trained new dealers and led dice training programs
Table Games Operations
Pit Management
Dealer Supervision, 50 staff
Multi-table Coordination
VIP Player Handling
Dispute Resolution
Surveillance and Game Protection
Staff Training and Development
Performance Evaluation
Table Games Operations
Pit Management
Dealer Supervision, 50 staff
Multi-table Coordination
VIP Player Handling
Dispute Resolution
Surveillance and Game Protection
Staff Training and Development
Performance Eva