- Backpacking and Hiking
- Woodworking
- Auto Repair/Restoration
Traiten DeMinck
Grand Island,NY
Summary
Adept at fostering positive customer experiences and maintaining gaming integrity at Silverado Franklin, I excel in security protocols and surveillance techniques. Demonstrated ability to resolve disputes and identify risks, enhancing casino operations and customer satisfaction. Skilled in multitasking and empathetic communication, I consistently achieve high customer satisfaction and operational efficiency. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Pit Boss
Silverado Franklin
Deadwood, SD
09.2021 - 09.2024
- Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
- Conducted thorough investigations into suspected cheating or irregularities, maintaining the integrity of games and protecting casino assets.
- Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
- Mitigated potential risk factors by identifying suspicious behavior early on, preventing significant financial losses for the casino.
Laborer
Site Work Specialists
Rapid City
06.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
CSR
Lincare
08.2020 - 06.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Campbell County High School
Gillette, WY05.2017
Skills
- Security Protocols
- Surveillance techniques
- Casino Promotions
- Table games expertise
- Gaming regulations
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
Interests
Timeline
Pit Boss
Silverado Franklin
09.2021 - 09.2024
Laborer
Site Work Specialists
06.2021 - 08.2021
CSR
Lincare
08.2020 - 06.2021
High School Diploma -
Campbell County High School