JOSHUA ROWDEN
St Louis,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pit Boss
Hollywood Casino Amphitheatre
Saint Louis, MO
03.2024 - Current
- Intervened when necessary to protect the assets of the casino from theft or fraud.
- Provided guidance to dealers on game rules and procedures.
- Communicated effectively with guests, management, and staff members.
- Managed multiple games simultaneously while maintaining orderliness at the tables.
Sales Floor Supervisor
Lowes Home Improvment
Fenton, MO
02.2022 - 01.2024
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
Shipping and Receiving Worker
HJ Family Enterprises
Highridge, MO
11.2021 - 02.2022
- Maintain quality of product when being prepared for shipment
- Process work orders on computer and look up material for packaging
- Use computer programs like global shop for daily work activities
- Finish orders under a strict time limit with accuracy and proficiency.
Stage Manager
Six Flags
Saint Louis, MO
12.2017 - 01.2018
- Maintained well-being of cast and crew through equipment and stage safety procedures
- Facilitated communication across creative and technical departments
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals
- Studied scripts to identify best methods to use when directing actors and managing technical crew members.
Games Supervisor
Six Flags
Saint Louis, MO
05.2016 - 11.2017
- Established and enforced clear goals to keep employees working collaboratively
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Webster Groves High School
St Louis, MO05.2019
Skills
- Complaint mediation
- Security monitoring
- Payment monitoring
- Leadership
- Time management
- Multitasking
- Critical thinking/Attention to detail
- Shrinkage Control
- Effective communication
- Analytical thinking
- Vigilant and watchful
Certification
- First Aid Training
- Powered Equipment Trainer
- Powered Equipment Operator
Timeline
Pit Boss
Hollywood Casino Amphitheatre
03.2024 - Current
Sales Floor Supervisor
Lowes Home Improvment
02.2022 - 01.2024
Shipping and Receiving Worker
HJ Family Enterprises
11.2021 - 02.2022
Stage Manager
Six Flags
12.2017 - 01.2018
Games Supervisor
Six Flags
05.2016 - 11.2017
High School Diploma -
Webster Groves High School