Aldo Trombino
Pit Boss
Canandaigua,NY
Summary
Motivated Pit Boss offering 33 years in casino security and gaming management. Seamlessly balances dealer supervision with promoting enjoyable patron experiences. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues.
Overview
33
33
years of professional experience
Work History
Pit Boss
Del Lago Resort And Casino
08.2024 - Current
- Supervised gaming operations, ensuring compliance with regulations and house rules.
- Trained and mentored dealers, enhancing team performance and service quality.
- Monitored table games for integrity, identifying irregularities and resolving disputes effectively.
- Collaborated with management to implement operational improvements, increasing efficiency across gaming areas.
- Conducted staff evaluations, providing feedback to optimize performance and training needs.
- Developed strategies to enhance guest experience, fostering loyalty among patrons through exceptional service.
- Managed cash handling procedures, ensuring accuracy during transactions and balancing audits.
- Coordinated special events on the gaming floor, driving engagement and maximizing revenue opportunities.
Pit Boss
Foxwoods Hotel And Casino
Preston , CT
03.1993 - Current
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored patrons for signs of compulsive gambling.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Trained, supervised and evaluated workers.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Performed paperwork required for monetary transactions.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Skills
- Guest Relations
- Storage Organization
- Active Learning
- Customer Inquiries
- Critical Thinking
- Professional Communication
- Time Management
- Client Support
- VIP Services
- Card Counting
- Staff Management
- Issue Resolution
- Regulatory Requirements
- Conflict Resolution
- Customer Satisfaction Understanding
Additional Information
TITLES HELD AT FOXWOODS FROM 1993-PRESENT
DEALER. 1992-1993
DUEL RATE. 1993
FULLTIME FLOOR. 1993-2012
TEACHER CRAPS. 2008
TEACHER BLACKJACK. 2011
ASSISTANT SHIFT MANAGER. 2012-PRESENT
SCHEDULER 2021-2024
Timeline
Pit Boss
Del Lago Resort And Casino
08.2024 - Current
Pit Boss
Foxwoods Hotel And Casino
03.1993 - Current