Aldo Trombino Jr.
Farmington,NY
Summary
Seasoned Pit Boss with a proven track record at Foxwoods Hotel And Casino, adept in staff management and guest relations. Expertise in enhancing customer satisfaction and resolving conflicts, ensuring regulatory compliance and fostering a secure gaming environment. Demonstrated ability to boost loyalty and efficiently manage resources, embodying professional communication and critical thinking skills. Seasoned professional in gaming services management known for high productivity and efficient completion of tasks. Skilled in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and customer service, ensuring smooth casino operations and guest satisfaction. Talented professional with extensive background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation, and submitting timely reports to maintain operational transparency. Devise optimal schedules and assignments to cover all expected demands.
Overview
32
32
years of professional experience
Work History
Pit Boss
Del Lago Resort And Casino
Waterloo, NY
08.2024 - Current
- Supervised dealers in providing exceptional customer service to guests.
- Organized special events such as tournaments or promotions for guests.
- Conducted daily audits of table inventory including chips, cards, dice.
- Organized tournaments such as blackjack, poker, roulette, craps.
Pit Boss
Foxwoods Hotel And Casino
Preston, CT
03.1993 - 08.2024
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored patrons for signs of compulsive gambling.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Trained, supervised and evaluated workers.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Performed paperwork required for monetary transactions.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Education
GED -
Westerly, High School
Westerly, RI06-1977
Skills
- Guest Relations
- Storage Organization
- Active Learning
- Customer Inquiries
- Critical Thinking
- Professional Communication
- Time Management
- Client Support
- VIP Services
- Card Counting
- Staff Management
- Issue Resolution
- Regulatory Requirements
- Conflict Resolution
- Customer Satisfaction Understanding
Additional Information
TITLES HELD AT FOXWOODS FROM 1993-PRESENT
DEALER. 1992-1993
DUEL RATE. 1993
FULLTIME FLOOR. 1993-2012
TAUGHT CRAPS. 2008
TAUGHT BLACKJACK. 2011
ASSISTANT SHIFT MANAGER. 2012-PRESENT
Timeline
Pit Boss
Del Lago Resort And Casino
08.2024 - Current
Pit Boss
Foxwoods Hotel And Casino
03.1993 - 08.2024
GED -
Westerly, High School
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