Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trevor Friedl

St. Paul Park,MN

Summary

Enthusiastic Dual rate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policy and procedures and training in table games. Motivated to learn, grow and excel at Treasure Island Resort & Casino.

Overview

15
15
years of professional experience

Work History

Pit Boss

Treasure Island Resort & Casino
06.2024 - Current
  • Analyzed player trends using data-driven insights, adjusting table limits accordingly to maximize profitability without discouraging participation from casual gamblers.
  • Collaborated with security personnel to enforce safety measures and maintain a secure environment for all guests and employees.
  • Developed efficient rotation systems that reduced wait times for players and increased game turnover.
  • Implemented effective marketing strategies to attract new customers and retain existing players, contributing to ongoing business growth.
  • Brought forward ideas and Promotion Ideas to boost player and have had them successfully adopted in the Table Games Department

Dual Rate Table Games Dealer

Treasure Island Resort & Casino
04.2017 - 06.2024
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Assisted in training 2 Dealer classes and 1 poker school with high success rates
  • Worked with team members to help pass High Stakes auditions

Military Police

USMC Rerserves
11.2010 - 11.2020
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Maintained 100% accountability of assigned equipment worth more than $5000.
  • Documented and processed classified materials for United states Marine corps.
  • Led hazard recognition training for collateral duty safety staff and developed newcomer's briefing for 50+ individuals to raise hazard awareness and minimize incidents.

Security Dispatcher

Treasure Island Resort & Casino
11.2010 - 04.2017
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Responded to hundreds of calls per day to execute service or requests for emergency and routine assistance.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.

Host/Cashier

Treasure Island Resort & Casino
10.2009 - 11.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Prescott High School
Prescott, WI
05.2009

Skills

  • Gameplay Knowledge
  • Player Engagement
  • Reading Comprehension
  • Table Games Procedures Knowledge
  • Active Learning
  • Guest Experiences
  • People Skills
  • Critical Thinking
  • Procedures Compliance
  • Guest Observations
  • Monetary Transactions

Accomplishments

  • Supervised team of 60 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Pit Boss

Treasure Island Resort & Casino
06.2024 - Current

Dual Rate Table Games Dealer

Treasure Island Resort & Casino
04.2017 - 06.2024

Military Police

USMC Rerserves
11.2010 - 11.2020

Security Dispatcher

Treasure Island Resort & Casino
11.2010 - 04.2017

Host/Cashier

Treasure Island Resort & Casino
10.2009 - 11.2010

High School Diploma -

Prescott High School

Similar Profiles

  • James Linge

    James LingeJames Linge

    Cash Services Technician at Treasure Island Resort & CasinoCash Services Technician at Treasure Island Resort & Casino

    View Profile
  • Dawn Lundgren

    Dawn LundgrenDawn Lundgren

    Tri Restaurant Supervisor at Treasure Island Resort & CasinoTri Restaurant Supervisor at Treasure Island Resort & Casino

    View Profile
  • Amber Dahling

    Amber DahlingAmber Dahling

    Guest Service Agent at Treasure Island Resort & CasinoGuest Service Agent at Treasure Island Resort & Casino

    View Profile
Trevor Friedl