Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert McMillan

American Fork,UT

Summary

Pit Master focused on quality control, timely execution of all kitchen functions and training new pit and kitchen crew, menu planning and prep for large catering orders.

Accomplished Operations Supervisor at FedEx Overnight, adept in strategic planning and staff management, significantly enhanced operational performance. Demonstrated expertise in process improvement, leading to a reduction in labor expenses and overall efficeincy. Excelled in roles requiring meticulous inventory management and team leadership, consistently surpassing company goals with a focus on results and efficiency.

Overview

40
40
years of professional experience

Work History

Pit Boss

R and R BBQ
09.2022 - Current
  • Supervise and execute daily cook on all BBQ/Smoked Meats with 100% accuracy.
  • Menu planning, with daily, weekly and seasonal adjustments, including prep for large catering orders.
  • Maintain established standards (temp, cook time, seasoning, nightly prep for next shift) on all products.
  • Kitchen prep, including kitchen set-up prior to lunch, prepping multiple menu items during lunch rush to maximize customer satisfaction!
  • Oversee training for additional Pit and Kitchen crew.
  • Stock, clean and maintain walk in cooler. Receive grocery and stock deliveries with 100% accuracy.
  • Maintain FIFO on all meat products with expiration date. Maintain all handling and safety standards.

Sales Rep

Multiple
08.2009 - 08.2022
  • Worked both door to door and phone sales including financial services, technical support/computer repair, and pest control.
  • Met or exceeded stated goals in most circumstances as a full commission employee.
  • Often top salesman at the company.

Dock Manager

Roadway/Yellow Freight
08.2008 - 08.2009
  • Managed team of 20-30 Union employees to facilitate loading of local delivery routes.
  • Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
  • Communicated and coordinated with multiple departments to verify operational peak performance.
  • Reported and established key performance metrics to monitor and meet company goals.

Operations Supervisor

Fedex Overnight
03.1984 - 07.2007
  • Interface with Flight Crews to assure timely departures and maintain all FAA required paperwork. Acceptable accuracy level of 98%
  • Perform weight and balance function on cargo aircraft to assure proper safe and loading procedures. Achieved 95% or higher on-time flight departures.
  • Interface with multiple local Fedex stations to assure timely truck and shuttle arrivals and properly segregate all outbound freight. 100% freight movement nightly.
  • Perform Hazmat functions (40 Hour Hazmat licensure) to insure pilot and aircraft safety. Achieved 100% accuracy on all audited items.
  • Train new hires on all areas of aircraft interface including training on loaders, tugs, and other equipment.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Analyzed department metrics and performance and reported findings to management.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Supervise thirty man crew in all aspects of freight handling/loading including truck offloads, sorting of all freight and reloading and final loading onto actual aircraft. Met all daily departure criteria.

Education

Associate of Applied Science - Social Work/Business

Salt Lake Community College
Salt Lake City, UT

Skills

  • General cooking skills and knowledge of basic culinary procedures
  • Menu Planning
  • Pit Crew/Kitchen Staff training
  • Strategic Planning
  • Schedule development
  • Process Improvement
  • Staff Management
  • Inventory Control

Accomplishments

At Fedex, both in Newark and Salt Lake, I was the manager on sight when severe accidents occurred. I used my knowledge of first aid and familiarity with those techniques to treat personal injuries to several employees.

While at Fedex, I was credited with lifesaving efforts on one employee who suffocated when he left his inhaler at another work site. I performed cpr for nearly 30 minutes in an attempt to save his life. I was recognized for excellence in leadership for these efforts at the national level.

At Fedex Salt Lake we achieved a status of no accidents or injuries for three consecutive years running.

Timeline

Pit Boss

R and R BBQ
09.2022 - Current

Sales Rep

Multiple
08.2009 - 08.2022

Dock Manager

Roadway/Yellow Freight
08.2008 - 08.2009

Operations Supervisor

Fedex Overnight
03.1984 - 07.2007

Associate of Applied Science - Social Work/Business

Salt Lake Community College

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Robert McMillan