Ashley Isham
Shawano,WI
Summary
Adept at fostering a professional gaming environment, I excelled as a Table Games Floor Supervisor at Mohican North Star Casino Resort, enhancing customer satisfaction and dealer proficiency. My leadership and problem-solving skills ensured compliance with gaming regulations and resolved disputes, significantly improving operational efficiency and guest experience.
With over 20 years experience in both dealing and supervising, I am also proficient in Blackjack, 3card Poker, Ultimate Texas Hold'em, Roulette, Let It Ride, Poker and Craps.
Overview
19
19
years of professional experience
Work History
Table Games Floor Supervisor/Pit Boss
Mohican North Star Casino Resort
05.2006 - Current
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Education
License Practical Nurse (LPN) - Nursing
College of Menominee Nation
Keshena, WI12-2015
Skills
- Exceptional leadership
- Promotions coordination
- Table game operation
- Casino regulations
- Gaming regulations
- Observing operations
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
Timeline
Table Games Floor Supervisor/Pit Boss
Mohican North Star Casino Resort
05.2006 - Current
License Practical Nurse (LPN) - Nursing
College of Menominee Nation
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