Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Lea Rodriquez

Sun City,Ca

Summary

Assistant Slot Shift Manager with significant experience in casino operations. Possess strong leadership skills, adept at team management and enhancing operational efficiency. Known for implementing strategic casino initiatives that increase customer satisfaction and profitability. Strong understanding of gaming regulations and compliance standards, coupled with exceptional customer service skills.

Overview

20
20
years of professional experience

Work History

Assistant Shift Manager Slots

Morongo Casino Resort and Spa
Cabazon
09.2024 - Current
  • Supervised daily slot operations to maximize efficiency during assigned shifts.
  • Monitored slot machine performance and coordinated with technical teams for prompt repairs.
  • Ensured compliance with gaming regulations, company policies, and internal controls.
  • Assisted in managing slot floor staff through effective scheduling and training programs.
  • Resolved guest complaints swiftly to maintain high levels of customer satisfaction.
  • Prepared shift reports and communicated operational updates to senior management.
  • Supported promotional activities and jackpot payouts, ensuring accuracy throughout processes.

Slot Supervisor

Morongo Casino Resort
05.2005 - Current
  • Evaluated team member's performance regularly through observation and discussion, providing constructive feedback as necessary
  • • Supervised team members, including training, workflow management, and employee performance evaluation
  • • Handled escalated guest complaints by listening attentively, empathizing with their frustrations, and finding appropriate resolutions •
  • • Supported guest needs by inquiring about service and quickly resolving issues. I am committed to going above and beyond in providing exceptional guest service by actively anticipating and fulfilling their needs to create memorable and satisfying experiences

Education

Hemet High -

Hemet High
Hemet, Ca
08.2025

Skills

  • Decision making
  • Employee training
  • Team leadership
  • Performance evaluation
  • Problem-solving
  • Slot machine knowledge
  • Conflict resolution
  • Customer service excellence
  • Self Motivation
  • Multitasking
  • Reliability

Timeline

Assistant Shift Manager Slots

Morongo Casino Resort and Spa
09.2024 - Current

Slot Supervisor

Morongo Casino Resort
05.2005 - Current

Hemet High -

Hemet High

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