Pattie Jenkins

• Coordinated shift operations across gaming floor, ensuring smooth guest service and team coverage.
• Monitored compliance with casino policies, gaming regulations, and internal control procedures.
• Supervised floor activity, resolving operational issues and supporting frontline staff during peak periods.
• Communicated with security, surveillance, and cage teams to address incidents and protect assets.
• Reviewed daily reports, shift logs, and cash handling activities for accuracy and accountability.

• Supervised operations team to support operational excellence and excellent customer service.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Communicated with customers to assess satisfaction with products and services received.
• Developed and maintain operational guidelines for staff.

Answering questions and ordering parts and accessories for customers with GE appliances. Taking payments,processing orders and verifying warranties.

Duties consist of supervising the slot attendants in providing excellent guest service to our guests,handling guest concerns, processing W2-Gs,handling large sum cash transactions,preparing schedules ,etc.

Duties consist of providing excellent guest service,repairing slot machines, handling cash transactions, and educating guests on game rules and mathematical probabilities of various wagers.

Duties consist of assisting mentally ill individuals with daily healthcare ,preparing meals, administering medications,etc.