Dwayne English
Stoneham,MA
Summary
Results-driven Assistant Casino Manager at Encore Boston Harbor with expertise in staff training, guest satisfaction enhancement, and operational efficiency. Proficient in gaming regulations and conflict resolution, fostering a collaborative environment to meet organizational goals. Strong background in strategic planning and effective communication, mentoring teams for professional growth.
Overview
30
30
years of professional experience
Work History
Assistant Casino Manager
Encore Boston Harbor
07.2019 - Current
- Enhanced guest experience by leading daily operations and optimizing service delivery.
- Elevated service standards through implementation of effective staff training programs.
- Coordinated resource allocation and scheduling for optimal team performance.
- Ensured compliance with gaming regulations and internal policies through active enforcement.
- Maximized revenue generation by collaborating with management on strategic initiatives.
- Mentored junior staff, fostering professional growth and enhancing team dynamics.
Casino Shift Manager
Mohegan Sun Casino
05.1996 - 06.2019
- Ensured compliance with gaming regulations, enhancing operational integrity and safety.
- Trained staff to deliver exceptional customer service and operational efficiency.
- Resolved conflicts between guests and employees, improving overall satisfaction rates.
- Streamlined workflows to eliminate bottlenecks during peak operational hours.
- Evaluated team performance regularly, promoting continuous professional development.
- Fostered a positive work environment, boosting employee retention and teamwork efforts.
Education
Bachelor of Science - Computer And Information Systems
Stockton State College
Pomona, NJ06-1991
Skills
- Staff training and development
- Team management
- Gaming regulations
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Organizational skills
- Effective communication
- Decision-making
- Strategic planning
- Professional demeanor
- Gaming regulations expertise
Accomplishments
- Supervised team of 100 plus staff members.
- Achieved improve team proformance through effectively helping and supporting growth, by developing new company policies.
Timeline
Assistant Casino Manager
Encore Boston Harbor
07.2019 - Current
Casino Shift Manager
Mohegan Sun Casino
05.1996 - 06.2019
Bachelor of Science - Computer And Information Systems
Stockton State College