Intercom Plus
Mayra Alqudsi
Certified Pharmacy Technician
Baltimore,MD
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Pharmacy Technician
Walgreens
12.2023 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Branch Operations Manager/Inside Sales Representative
Lansing Building Products
06.2021 - 09.2023
- Trained new employees on customer service, money handling and organizing strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Sales Associate
Home Depot
12.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Call Center Agent
Window Nation
03.2019 - 12.2019
- Excelled in a fast paced high volume environment, responding to inbound marketing calls.
- Attended telephone skills and program information training sessions to boost aptitude.
- Transitioned canvassed customers from our Field Marketing Agents to set lead.
- Schedule and manage appointments for the sales team.
- Ensure maximum productivity by exceeding goals and success metrics.
- Make executive decisions on lead eligibility by qualifying lead requirements.
- Entered customer data in system with the highest level of accuracy.
- Adhere to a proven script to set customer sales appointments.
- Overcome customers objections to maximize the quality and quantity of sales appointments.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Education
No Degree - Nursing Pre Requisites
Community College of Baltimore County
High School Diploma -
Lansdowne High School & Academy Of Finance
Pharmacy Tech
PTCB
01-2025
Skills
- Adept multi-tasker
- Team collaboration
- Medication dispensing
- Problem-solving skills
- Insurance billing
- Confidentiality and HIPAA
Software
SXe
WebUI
Excel
Project Management
Certification
Window and Door specialist
Timeline
Pharmacy Technician
Walgreens
12.2023 - Current
Window and Door specialist
05-2022
Associate Recognition
03-2022
Branch Operations Manager/Inside Sales Representative
Lansing Building Products
06.2021 - 09.2023
Home Depot Employee of the Month
10-2020
Sales Associate
Home Depot
12.2019 - 06.2021
Call Center Agent
Window Nation
03.2019 - 12.2019
High School Diploma -
Lansdowne High School & Academy Of Finance
No Degree - Nursing Pre Requisites
Community College of Baltimore County
Pharmacy Tech
PTCB