Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mayra Arteaga

Laredo,TX

Summary

A self-motivated individual with a proven track record in successfully performing all front office duties as needed. Handles a diverse customer base, resolves customer problems, and accurately processes a high volume of transactions daily. Known for a strong work ethic, excellent communication skills, and the ability to deliver high-quality service. A trustworthy employee with over 15+ years of experience processing sales and payments in a fast-paced work environment. Adaptable and willing to step in wherever needed. A team player with excellent customer service skills. A dependable employee who enjoys establishing excellent customer relations and successfully managing customer issues. An organized, accurate, and fast worker with solid computer skills and sound knowledge of cash management principles. Authorized to work in the US for any employer.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Port Supervisor/Regulatory Compliance Officer

Texas Alcoholic Beverage Commission
Laredo, TX
10.2023 - 05.2025
  • The Regulatory Compliance Officer I at the Texas Alcoholic Beverage Commission is tasked with ensuring compliance with state liquor laws and cigarette tax laws, particularly as they pertain to the importation of alcoholic beverages and cigarettes for personal consumption
  • Assess and collect liquor and cigarette taxes on personal importations, disallow excess imports, and monitor for illicit activities
  • Ensure compliance with the Texas Alcoholic Beverage Code and Texas Tax General Annotated Code regarding the importation of alcoholic beverages and cigarettes for personal use
  • As Assistant Port Supervisor, ensure Regulatory Compliance Officers are complying with the laws set forth by the Texas Alcoholic Beverage Commission regarding the importation of alcohol and cigarettes for personal use
  • Make sure there is always coverage at multiple port locations

General Laborer

Norcom
Laredo, TX
07.2023 - 08.2023
  • Processing and packing orders for shipment.
  • Perform various physical duties as assigned (i.e., sweeping, cleaning, moving boxes).
  • Re-package items and label them correctly.
  • Report any damaged inventory to the supervisor.

Cashier/Customer Service

HomeGoods
Laredo, TX
11.2022 - 07.2023
  • Greet customers as they arrive in the store and provide them with information about products and/or services.
  • Take payment in exchange for items sold.
  • Bag, box, and wrap purchased items.
  • Enter transactions in the cash register and provide customers with the total bill.
  • Sort and count currency and coins.
  • Issue receipts and change to customers.
  • Process exchanges and refunds.
  • Ensure that all checkout counters have enough cash
  • Process credit card and check payments.
  • Assist in stocking shelves, rotating merchandise, and marking prices.
  • Ensure maintenance of check-out areas.
  • Proactively resolve customer complaints.
  • Keep the work area tidy and clean.

Customer Service Representative

Ashley Furniture HomeStore
Laredo, TX
05.2019 - 04.2020
  • Handling personal information to run credit applications.
  • Well-versed in performing simple bookkeeping activities, including the balance of cash accounts.
  • Receive payments in cash or card and issue receipts in return.
  • Proactively resolve customer complaints.
  • Open and close tills.
  • Train new staff members to work as cashiers.
  • Maintain knowledge of store inventory and sales activities.
  • Keep the work area tidy and clean.
  • Greet customers as they arrive in the store and provide them with information about products and/or services.

Front Office Manager

Holiday Inn Express- Independently Owned & Operated
Laredo, TX
08.2015 - 08.2018
  • Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shifts.
  • Nightly revenue reconciliation of room revenue, movie revenue, and all other revenue sources
  • Addressed all guest concerns and delegated to staff as necessary.
  • Prepared and sent out direct bill packets for hotel credit clients
  • Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts, identified, researched, and corrected discrepancies.
  • Booked guest reservations and kept guest ledger organized.
  • Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.
  • Represented the Hotel regarding guest complaints and situations that required instant action.
  • Resolved accounting discrepancies; Generated and distributed financial and auditing reports.
  • Provided the maximum quality of service to the guests.
  • Performed a combination of the following duties for hotel guests: Greeted, registered, and assigned rooms.
  • Answered inquiries about hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Kept records of room availability and guests' accounts, using a computer.
  • Computed bills, collected payment, and made reservation changes for guests.
  • As Auditor: responsible for daily earnings reports, processing of credit cards, balancing and auditing fiscal inventory, and completing “New Day” procedures for the hotel.
  • Kept track of the services provided to the customer throughout their stay
  • Draft bills and levy expenses charges, as per the services provided
  • Receive payments in cash or card and issue receipts in return
  • Assist the guests in locating their accommodation or other service rooms
  • Monitored room availability and communicated with housekeeping

Education

Associate in Arts (AA) - Social Work

Laredo College
Laredo, TX
12-2022

High school diploma or GED - undefined

Associate's degree - undefined

Diploma - undefined

United South High School
Laredo, TX
01-2008

Skills

  • Communication skills
  • Microsoft Word
  • Administrative Experience
  • Bilingual
  • Windows
  • Back Office
  • Office Management
  • Microsoft Outlook
  • Microsoft Office
  • Cash Handling
  • Computer skills
  • Front Office
  • Front Desk
  • Clerical Experience

Certification

Driver's License

Languages

Spanish
Native or Bilingual

Timeline

Assistant Port Supervisor/Regulatory Compliance Officer

Texas Alcoholic Beverage Commission
10.2023 - 05.2025

General Laborer

Norcom
07.2023 - 08.2023

Cashier/Customer Service

HomeGoods
11.2022 - 07.2023

Customer Service Representative

Ashley Furniture HomeStore
05.2019 - 04.2020

Front Office Manager

Holiday Inn Express- Independently Owned & Operated
08.2015 - 08.2018

High school diploma or GED - undefined

Associate's degree - undefined

Diploma - undefined

United South High School

Associate in Arts (AA) - Social Work

Laredo College