A self-motivated individual with a proven track record in successfully performing all front office duties as needed. Handles a diverse customer base, resolves customer problems, and accurately processes a high volume of transactions daily. Known for a strong work ethic, excellent communication skills, and the ability to deliver high-quality service. A trustworthy employee with over 15+ years of experience processing sales and payments in a fast-paced work environment. Adaptable and willing to step in wherever needed. A team player with excellent customer service skills. A dependable employee who enjoys establishing excellent customer relations and successfully managing customer issues. An organized, accurate, and fast worker with solid computer skills and sound knowledge of cash management principles. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Port Supervisor/Regulatory Compliance Officer
Texas Alcoholic Beverage Commission
Laredo, TX
10.2023 - 05.2025
The Regulatory Compliance Officer I at the Texas Alcoholic Beverage Commission is tasked with ensuring compliance with state liquor laws and cigarette tax laws, particularly as they pertain to the importation of alcoholic beverages and cigarettes for personal consumption
Assess and collect liquor and cigarette taxes on personal importations, disallow excess imports, and monitor for illicit activities
Ensure compliance with the Texas Alcoholic Beverage Code and Texas Tax General Annotated Code regarding the importation of alcoholic beverages and cigarettes for personal use
As Assistant Port Supervisor, ensure Regulatory Compliance Officers are complying with the laws set forth by the Texas Alcoholic Beverage Commission regarding the importation of alcohol and cigarettes for personal use
Make sure there is always coverage at multiple port locations
General Laborer
Norcom
Laredo, TX
07.2023 - 08.2023
Processing and packing orders for shipment.
Perform various physical duties as assigned (i.e., sweeping, cleaning, moving boxes).
Re-package items and label them correctly.
Report any damaged inventory to the supervisor.
Cashier/Customer Service
HomeGoods
Laredo, TX
11.2022 - 07.2023
Greet customers as they arrive in the store and provide them with information about products and/or services.
Take payment in exchange for items sold.
Bag, box, and wrap purchased items.
Enter transactions in the cash register and provide customers with the total bill.
Sort and count currency and coins.
Issue receipts and change to customers.
Process exchanges and refunds.
Ensure that all checkout counters have enough cash
Process credit card and check payments.
Assist in stocking shelves, rotating merchandise, and marking prices.
Ensure maintenance of check-out areas.
Proactively resolve customer complaints.
Keep the work area tidy and clean.
Customer Service Representative
Ashley Furniture HomeStore
Laredo, TX
05.2019 - 04.2020
Handling personal information to run credit applications.
Well-versed in performing simple bookkeeping activities, including the balance of cash accounts.
Receive payments in cash or card and issue receipts in return.
Proactively resolve customer complaints.
Open and close tills.
Train new staff members to work as cashiers.
Maintain knowledge of store inventory and sales activities.
Keep the work area tidy and clean.
Greet customers as they arrive in the store and provide them with information about products and/or services.
Front Office Manager
Holiday Inn Express- Independently Owned & Operated
Laredo, TX
08.2015 - 08.2018
Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shifts.
Nightly revenue reconciliation of room revenue, movie revenue, and all other revenue sources
Addressed all guest concerns and delegated to staff as necessary.
Prepared and sent out direct bill packets for hotel credit clients
Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts, identified, researched, and corrected discrepancies.
Booked guest reservations and kept guest ledger organized.
Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.
Represented the Hotel regarding guest complaints and situations that required instant action.
Resolved accounting discrepancies; Generated and distributed financial and auditing reports.
Provided the maximum quality of service to the guests.
Performed a combination of the following duties for hotel guests: Greeted, registered, and assigned rooms.
Answered inquiries about hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Kept records of room availability and guests' accounts, using a computer.
Computed bills, collected payment, and made reservation changes for guests.
As Auditor: responsible for daily earnings reports, processing of credit cards, balancing and auditing fiscal inventory, and completing “New Day” procedures for the hotel.
Kept track of the services provided to the customer throughout their stay
Draft bills and levy expenses charges, as per the services provided
Receive payments in cash or card and issue receipts in return
Assist the guests in locating their accommodation or other service rooms
Monitored room availability and communicated with housekeeping
Education
Associate in Arts (AA) - Social Work
Laredo College
Laredo, TX
12-2022
High school diploma or GED - undefined
Associate's degree - undefined
Diploma - undefined
United South High School
Laredo, TX
01-2008
Skills
Communication skills
Microsoft Word
Administrative Experience
Bilingual
Windows
Back Office
Office Management
Microsoft Outlook
Microsoft Office
Cash Handling
Computer skills
Front Office
Front Desk
Clerical Experience
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Assistant Port Supervisor/Regulatory Compliance Officer
Texas Alcoholic Beverage Commission
10.2023 - 05.2025
General Laborer
Norcom
07.2023 - 08.2023
Cashier/Customer Service
HomeGoods
11.2022 - 07.2023
Customer Service Representative
Ashley Furniture HomeStore
05.2019 - 04.2020
Front Office Manager
Holiday Inn Express- Independently Owned & Operated
Senior Compliance and Investigations Officer – Housing and Living Support - Regulatory and Campaigns Division at NDIS Quality and Safeguarding CommissionSenior Compliance and Investigations Officer – Housing and Living Support - Regulatory and Campaigns Division at NDIS Quality and Safeguarding Commission
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting