Mayra Avalos
Fair Oaks,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
Work History
Lead Associate of Operations
JPMorgan Chase
02.2018 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Supervisor
Adidas
04.2015 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Floor Supervisor
Calvin Klein
09.2012 - 01.2015
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate of Science - Business Administration
Sierra College
05.2017
Skills
- Report Writing
- Audit Preparation
- Employee Supervision
- File Maintenance
- Transaction Processing
- Client Relationship Management
Timeline
Lead Associate of Operations
JPMorgan Chase
02.2018 - Current
Supervisor
Adidas
04.2015 - 02.2019
Floor Supervisor
Calvin Klein
09.2012 - 01.2015
Associate of Science - Business Administration
Sierra College