Hi, I’m
Mayra Avalos
Colton,USA
Summary
An experienced case manager with a comprehensive background in working with unaccompanied minors, immigration matters, probation, and health care. I am seeking to leverage my expertise in advocacy, systems navigation, and holistic support to empower vulnerable populations and promote equitable outcomes.
Overview
8
years of professional experience
Work History
E&M Paint Correction
Front Office Coordinator
05.2023 - Current
Job overview
- Greet customers in a courteous and professional manner while addressing their inquiries.
- Respond to incoming phone calls, coordinate appointment scheduling, and conduct follow-ups with clients.
- Provide estimates or relay information from technician to customers effectively.
- Clarify repair processes and timelines, ensuring clear expectations are established.
- Maintain precise customer records and documentation of repair orders.
- Process invoices, payments, and insurance-related paperwork efficiently.
- Coordinate logistics for drop-offs, pick-ups, and courtesy arrangements.
- Communicate with vendors, suppliers, and insurance adjusters as necessary.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
- Conduct follow-ups after service to ensure customer satisfaction.
- Encourage and manage online reviews, referrals, and the cultivation of repeat business.
- Address customer complaints or concerns with professionalism and tact.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Riverside County Probation
Probation Corrections Officer
10.2021 - 05.2023
Job overview
- Supervise youth on probation to ensure compliance with court orders.
- Monitor behavior, school attendance, and community engagement.
- Develop individualized case plans that facilitate rehabilitation.
- Coordinate services such as counseling, educational programs, substance abuse treatment, and job training.
- Maintain comprehensive records and prepare reports for court hearings.
- Testify in juvenile court and provide regular updates on the progress of youth.
- Collaborate with judges, attorneys, social workers, and law enforcement agencies.
- Recommend sanctions or support services based on youth behavior and progress.
- Serve as a mentor and positive role model for the youth.
- De-escalate conflicts and facilitate behavioral interventions.
- Promote accountability, personal development, and the development of decision-making skills.
- Conduct searches or drug testing as required.
- Ensure that youth adhere to curfews, complete community service, and fulfill other mandated conditions.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Report violations and respond proactively to potential crises or safety threats.
Team Hope
Lead Case Specialist
04.2021 - 10.2021
Job overview
- Assess children and adolescents' needs in care and develop Individual Service Plans.
- Establish rapport with Unaccompanied Children, as well as their potential sponsors, and screen for human trafficking concerns.
- Facilitate timely release or discharge of children and youth including following detailed federal policy and making critical decisions to ensure a safe discharge.
- Documents the provision of services in case files including crucial legal documentation that can affect the legal status of the child and youth.
- Manage logistics such as obtaining required documents, assembling records, and entering records into electronic databases including documentation of crucial legal and data elements utilized by the Federal government.
- Attend weekly Case Review meetings with Federal/ Office of Refugee Resettlement personnel to communicate specific details of cases to ensure timely and safe release of all children and youth.
- Act as the hub of coordination and communication with all internal departments to ensure all medical, mental health, education, recreation, and daily living needs are met.
- Completes, reviews, and submits significant incident reports (SIR) as required by agency, CCL, and ORR guidelines and/or other regulatory agencies.
- Chaperone fly-outs (i.e. accompany youth to sponsor's custody including air travel)
- Follow complex instructions that change frequently.
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
ISAP-GEO Group
Case Specialist
12.2016 - 04.2021
Job overview
- Supervise and manage a caseload of up to 120 adults under the oversight of the Department of Homeland Security (DHS)
- Conduct intake interviews and assessments to identify participants' mental health needs and essential services.
- Provide timely case updates and compliance reports to DHS.
- Assist in developing individualized service plans, connecting participants with therapeutic services and community resources.
- Support participants in obtaining identification documents by liaising with consulates and foreign agencies.
- Perform compliance checks through home visits, in-person meetings, and phone calls.
- Deliver crisis intervention and support as needed.
- Maintain and troubleshoot electronic monitoring devices, ensuring consistent functionality.
- Provide referrals to support participant stability, including housing, employment, healthcare, and legal aid.
- Notify DHS of participant terminations, transfers, or changes in supervision status.
- Report arrests and conduct inmate searches as required.
- Install and monitor electronic surveillance equipment to ensure participant compliance.
- Maintain accurate, detailed, and confidential case records from program entry to release.
Education
Westwood CollegeUpland, CA
Bachelor of Science from Criminal Justice
Upland High SchoolUpland, CA
High School Diploma
Skills
- Proficient in both Spanish and English and possess exceptional verbal, written, and interpersonal communication skills
- Strong analytical abilities and a meticulous attention to detail and accuracy
- Experience in working with vulnerable populations, facilitating individuals' access to community resources and support services, and establishing collaborative relationships across diverse populations and cultures
Timeline
Front Office Coordinator
E&M Paint Correction
05.2023 - Current
Probation Corrections Officer
Riverside County Probation
10.2021 - 05.2023
Lead Case Specialist
Team Hope
04.2021 - 10.2021
Case Specialist
ISAP-GEO Group
12.2016 - 04.2021
Upland High School
High School Diploma
Westwood College
Bachelor of Science from Criminal Justice
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