Mayra Bennett
Sparks,NV
Summary
Dynamic banking professional with a proven track record at Heritage Bank of Nevada, excelling in branch operations and client relationship building. Skilled in cash handling and deposit processing, including cash recycler teller. I enhanced customer satisfaction through effective communication and team collaboration, consistently achieving operational efficiency and compliance. A reliable team player dedicated to training and mentoring staff. Looking to leverage my wealth of knowledge and experience into the open assistant branch manager roll at the impressive company that I've grown to love over the last 14 years.
Overview
14
14
years of professional experience
Work History
Bank Assistant Operations Officer
Heritage Bank of Nevada
Reno, NV
08.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
- Streamline daily operations, boosting efficiency.
- Assisted with account openings, closings, and maintenance tasks while adhering to strict confidentiality guidelines.
- Managed customer inquires.
- Collaborate with the Operations Manager to implement new procedures, increasing productivity.
- Trained new staff, with patience and enthusiasm.
- Maintain compliance with regulations, ensuring zero violations.
- Supported sales initiatives, by training the team on product knowledge.
- Kept branch certification compliance on a daily basis.
Bank New Accounts Representative
Heritage Bank of Nevada
Reno, NV
06.2021 - 08.2024
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Implemented effective onboarding processes.
Bank Float Teller
Heritage Bank of Nevada
Reno, NV
09.2011 - 06.2021
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Educated customers on using digital banking services for self-service convenience.
- Improved workflow processes by collaborating with team members on best practices for daily operations.
- Ensured compliance with bank policies, procedures, and regulations while completing transactions.
- Trained and mentored new tellers, enhancing team performance.
- Delivered exceptional customer service, boosting clients satisfaction.
- Identified and resolved cash flow issues, saving the company time.
- Managed daily cash flow with 99% accuracy and efficiency.
Education
Associate of Science - Biology And Anatomy Studies
Merritt College
Oakland, CA06-1999
Associate of Arts - Massage Therapy
Silicon Valley College
Fremont, CA10-1995
High School Diploma -
Skyline High School
Oakland, CA06-1993
Skills
- Branch operations
- Client relationship building
- Cash handling expertise
- Deposit processing
- Team player
- Strong Communication
- Time Management
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
Timeline
Bank Assistant Operations Officer
Heritage Bank of Nevada
08.2024 - Current
Bank New Accounts Representative
Heritage Bank of Nevada
06.2021 - 08.2024
Bank Float Teller
Heritage Bank of Nevada
09.2011 - 06.2021
Associate of Science - Biology And Anatomy Studies
Merritt College
Associate of Arts - Massage Therapy
Silicon Valley College
High School Diploma -
Skyline High School