Mayra Cossio
Aurora,CO
Overview
9
9
years of professional experience
Work History
Operations Manager
LAZ Parking
Denver International Airport
04.2025 - Current
- Manage and ensure daily business operation performs as expected; understand and report any anomaly that may occur that would impede usual business practices and flow.
- Promote and train first-class customer service. And identifying high-potential employees to support the organization's continued growth.
- Assist with development of staff to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
- Identify, develop and modify procedures that improve efficiency and workplace safety.
- Manage the planning, scheduling, training, and directing of activities for the front-line staff, leads and supervisors to ensure expectations are met.
- Administer and assist in proper time entries into the payroll system, collaborate with the local payroll department to ensure pay data is completed properly.
- Work with Human Resources to ensure proper wage and hour compliance.
- Assist in producing and delivering Daily, Weekly, Monthly, and Annual operational and financial reports as required.
- Managing, planning, scheduling, training, and directing the staff activities
- Implement and complete other projects, programs, and initiatives that may arise from the operation
- Additional related duties as assigned.
Athlete
Nike
Northfield
01.2023 - 06.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
- Learned duties for various positions and provided backup at key times.
Eligibility Technician
City and County of Denver | FAAD
Denver, CO
06.2023 - 04.2025
- Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Promoted a customer-centric approach within the team, emphasizing empathy and understanding when assisting clients with complex eligibility challenges.
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
- Increased efficiency in record-keeping through diligent maintenance of digital databases, maximizing data accessibility for team members when needed.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Interviewed applicants and explained scope of different available benefits.
Clerk
SP Plus Parking
CU Anschutz Medical Campus
04.2022 - 06.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Process parking applications for medical staff and students and provide them with procedures and rules for specific parking lots under the supervision of SP Plus Corporation
- Add or end payroll parking expense for medical staff when parking cancellation is requested. Ensure all calculations and prorations for parking were applied and accurate
Supervisor
SP Plus Parking
Cherry Creek Mall
01.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Issued parking citations to enforce parking regulations
- Assist customers with issues at the entrance or exit gates to the mall.
- Weekly cash deposits
- Submit work orders for pay machines when operation errors occurred.
- Resolve equipment issues when tech company was unavailable to complete work order due to unavailability of technicians
Supervisor
Park N Fly
Denver International Airport
01.2018 - 01.2021
- Maintained a clean and organized environment, enhancing the overall visual appeal of the parking lot.
- Reduced instances of unauthorized parking by enforcing strict adherence to rules and regulations.
- Provided exceptional customer service, resolving disputes or complaints in a professional manner.
- Implemented effective security measures, minimizing incidents of vehicle break-ins or thefts.
- Improved traffic flow within the parking lot by analyzing patterns and making necessary adjustments to signage or layouts.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback.
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
- Accurately documented all dispatch activities for better record keeping and future reference.
Airport Office Building Receptionist/ Security
HSS Security
Denver International Airport
01.2016 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Process Airport visitors through TSA clearance check
- File and sort mail for airport executive offices
- Answer emails promptly and schedule meeting for executive personnel
Education
None - Criminal Justice
Community College of Aurora
Aurora, COHigh School Diploma -
Montbello High School
Denver, CO05.2012
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
LAZ Parking
04.2025 - Current
Eligibility Technician
City and County of Denver | FAAD
06.2023 - 04.2025
Athlete
Nike
01.2023 - 06.2025
Clerk
SP Plus Parking
04.2022 - 06.2023
Supervisor
SP Plus Parking
01.2021 - 02.2022
Supervisor
Park N Fly
01.2018 - 01.2021
Airport Office Building Receptionist/ Security
HSS Security
01.2016 - 01.2018
None - Criminal Justice
Community College of Aurora
High School Diploma -
Montbello High School