Mayra Gutierrez
Phoenix,AZ
Summary
I am an experienced Medical Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven, and adaptable with excellent planning and problem-solving abilities. Offering 5+ years of experience in customer service and willingness to take on any challenge.
Overview
10
10
years of professional experience
Work History
Chewy Fulfillment Specialist
Chewy.com
12.2025 - Current
- Safely navigated warehouse environment using motorized scooter with attached cart to pick items for customer orders.
- Carefully and meticulously organized picked items in shipping boxes to ensure items arrive in perfect condition.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
Insurance Specialist
McKesson
11.2018 - 11.2025
- Gained knowledge of specific drugs and medical insurance industry in general.
- Executed outbound calls to insurance companies to inquire about patient's medical benefits and prescription drug coverage.
- Thoroughly researched patient's insurance plan, notated prior authorization (PA) requirements, communicated with dialysis facilities to verify patient medical history, and submitted PAs both physically and electronically, among other tasks.
- Followed up on cases and tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Administrative Assistant
VIP Mining
07.2017 - 10.2018
- Greeted visitors and offered general information about company and bitcoin mining industry.
- Created daily efficiency, expense, and production reports.
- Spoke with customers and gave verbal instructions over phone and in person on how to navigate certain mobile applications and online platforms.
- Scheduled office tours for guests and facilitated preparations for training events.
Newborn Baby Photographer
Mom 365
02.2016 - 05.2016
- Interacted courteously with families and newborn babies, as well as hospital staff.
- Followed required pose guide and took photos from different angles and perspectives to capture preferred images.
- Photographed high-quality images for various print and digital projects.
- Presented different photography packages with top-down selling technique and closed sales.
Education
Associate of Arts - Communications
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2017
High School Diploma - undefined
Maryvale High School
Phoenix, AZ05.2013
High School Diploma - undefined
Alhambra College Preparatory High School
Phoenix, AZ05.2011
Skills
- Capable of adopting new and imperative skills
- Proficient in Microsoft Office 365
- Great attention to detail
- Interpersonal skills
- Critical thinking skills
- Documentation abilities
- Friendly, positive attitude
Languages
Bilingual (English and Spanish)
Timeline
Chewy Fulfillment Specialist
Chewy.com
12.2025 - Current
Insurance Specialist
McKesson
11.2018 - 11.2025
Administrative Assistant
VIP Mining
07.2017 - 10.2018
Newborn Baby Photographer
Mom 365
02.2016 - 05.2016
High School Diploma - undefined
Maryvale High School
High School Diploma - undefined
Alhambra College Preparatory High School
Associate of Arts - Communications
Maricopa Community Colleges - Phoenix College