Mayra Duarte
Austin,Texas
Summary
Relationship-driven sales professional with a passion for helping customers maximize the value of their technology investments. Experienced in sales development and account management within high-growth tech companies. Adept at addressing complex customer needs, asking pertinent questions, and transforming technical challenges into growth opportunities. Collaborates with cross-functional teams and guides enterprise clients through onboarding and adoption processes. Brings a blend of empathy, curiosity, and strategic insight. Bilingual in English and Spanish, thrives on working with diverse teams and clients, fostering enduring partnerships based on trust, value, and tangible results.
Overview
2
2
years of professional experience
Work History
Senior Sales Development Representative Enterprise
Cockroach Labs
09.2024 - Current
- Strategic Prospecting & Pipeline Generation: Proactively sourced and engaged potential customers across mid-market and enterprise segments through targeted multi-channel outreach (cold calls, email campaigns, LinkedIn). Consistently exceeded pipeline creation goals by 20%, fueling top-of-funnel growth.
- Discovery & Qualification: Conducted discovery calls to assess both technical and business fit for CockroachDB’s distributed SQL platform, uncovering key pain points and surfacing use cases in AI, real-time analytics, and cloud-native scale.
- Solution Storytelling & Technical Expertise: Maintained a deep understanding of distributed systems and CockroachDB’s product suite to articulate clear, compelling value propositions to both technical and business stakeholders.
- Cross-Functional Collaboration: Partnered with Account Executives, Solutions Engineers, and Product Marketing to execute strategic account plans and tailor messaging that accelerated sales velocity and enhanced buyer engagement.
- Sales Enablement & Tooling Excellence: Leveraged Salesforce, Outreach.io, Gong, ZoomInfo, Nooks, HighSpot, LeadIQ, and Sales Navigator to track buyer intent signals, manage outreach workflows, and report on performance KPIs.
- Go-to-Market Optimization: Contributed to internal initiatives focused on refining sales plays and qualification frameworks—resulting in a 15% improvement in SDR-to-opportunity conversion rates and improved GTM alignment.
Commercial Inside Account Executive / Ohio Valley Territory
SHI International
10.2023 - 09.2024
- Strategic Prospecting & Pipeline Growth: Drove consistent YoY growth across the Ohio Valley territory by identifying high-value commercial accounts through targeted profiling, qualification, and outbound prospecting efforts.
- Consultative Selling & Solution Alignment: Positioned SHI’s portfolio of IT products, services, and lifecycle solutions by aligning offerings with each customer’s unique business goals, IT priorities, and digital transformation initiatives.
- Relationship Building & Account Expansion: Built and nurtured strong, long-term relationships with key customer and partner stakeholders—leading to expanded account coverage and increased upsell and cross-sell opportunities across FSI, healthcare, and retail sectors.
- Collaborative Solution Scoping: Worked cross-functionally with pre- and post-sales support teams, engineers, and vendor partners to co-develop tailored solutions, improving deal velocity and contributing to a 30% lift in close rates.
- Customer Experience & Operational Excellence: Maintained meticulous CRM hygiene to support forecasting accuracy, pipeline visibility, and a seamless customer journey from discovery through post-sale support.
Education
Bachelor of Science - Elementary Level Core ESL
Texas State University
San Marcos, Texas12.2023
Languages
Bilingual – Spanish & English Proficiency: Fluent in speaking, reading, and writing Spanish & English
Affiliations
- Hispanic Student Association, San Marcos, Texas
- Group Member/Event Coordinator
- Managed projects and initiatives to advocate for Hispanic voices on campus.
- Developed public speaking and leadership skills through community service and outreach programs serving the local Hispanic community.
Timeline
Senior Sales Development Representative Enterprise
Cockroach Labs
09.2024 - Current
Commercial Inside Account Executive / Ohio Valley Territory
SHI International
10.2023 - 09.2024
Bachelor of Science - Elementary Level Core ESL
Texas State University
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