Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Espinoza

Brownsville,TX

Summary

Fitness Manager at TruFit Gym with a proven track record in client retention and relationship building. Skilled in developing personalized fitness programs and training staff, enhancing team collaboration and communication. Adept at problem-solving and decision-making, ensuring high-quality service and satisfaction in a fast-paced environment. CPR certified and committed to excellence.

Overview

4
4
years of professional experience

Work History

Fitness Manager

TruFit Gym
03.2022 - Current
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.

Restaurant Hostess

Lolas Bistro
08.2021 - 08.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.

Education

Bachelor of Science - Kinesiology

The University of Texas Rio Grande Valley
Edinburg, TX
05-2027

Skills

  • Company standards enforcement
  • Team collaboration
  • Effective communication
  • Verbal and written communication
  • Scheduling management
  • Administrative duties
  • Telephone etiquette
  • Sales management
  • Social media promotion
  • Fitness assessments
  • Fitness training
  • Time management
  • Problem-solving
  • Reliability
  • Excellent communication
  • CPR certification
  • Organizational skills
  • Decision-making
  • Client relationship management
  • Public speaking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fitness Manager

TruFit Gym
03.2022 - Current

Restaurant Hostess

Lolas Bistro
08.2021 - 08.2022

Bachelor of Science - Kinesiology

The University of Texas Rio Grande Valley

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Mayra Espinoza