Mayra Fajardo
San Diego,California
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals in both a restaurant and youth development atmosphere.
Overview
9
9
years of professional experience
Work History
ELP PrimeTime Supervisor
YMCA of San Diego County
San Diego
12.2023 - Current
- Organized recreational activities such as sports, field trips, arts and crafts, and special events.
- Monitored staff during activities to ensure safety protocols were being followed.
- Maintained records of program attendance and any incidents that occurred during sessions.
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- Established and maintained effective communication with parents and guardians, ensuring alignment on youth goals and activities.
- Developed relationships with parents through active participation in planned activities and regular communication.
- Provided homework assistance, academic enrichment and physical activity by following curriculum and materials.
Server
The Presley
San Diego, CA
03.2021 - 11.2024
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Hostess/Server
Buon Appetito
01.2022 - 01.2023
- Maintained seating charts to optimize station rotations
- Monitored dining area to track seating availability, service and occupancy
- Communicated with management and service staff to address customer needs
- Offered flexible working hours to cover busy shifts during periods of high demand
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Used table management system to serve customers and coordinate guest movements
- Worked with large groups to execute special events to schedule
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Trained and mentored new employees in policies and procedures
- Supported kitchen staff and servers with back-up food delivery and bussing assistance
- Handled customer payments, tracking orders and processing transactions with high accuracy
- Presented menus and promoted specials to customers at time of seating
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
Cashier Team Lead
The Market by Buon Appetito
01.2021 - 01.2023
- Adding new items into the system along with changing prices if needed
- Promoted loyalty programs and store cards
- Balanced cash drawer at beginning and end of each shift
- Bagged, boxed or wrapped products for customers
- Provided information to customers on products or services
- Stocked store shelves and end-caps with merchandise
- Engaged customers in pleasant conversation while completing cash register transactions
- Trained new retail team members in customer service and company policies
- Redeemed coupons, loyalty points and benefits for purchased items
- Covered multiple store areas by cross-training in different roles such as barista, and cutting meats in deli
Barista
Busy Bee's Bagels Bakery
01.2016 - 01.2021
- Restocked bar line for fast service capabilities
- Suggested food and pastry items to complement beverage orders
- Retained knowledge of menu items to assist customers with beverage selections
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Assembled salads and sandwiches for customer purchase
- Served customers accompanying bagels, biscotti and sandwiches
- Ground and bagged beans for sale to customers desiring fresh, at-home coffee
- Took customer orders and conveyed to team members for preparation
- Prepared and served coffee, espresso drinks, blended coffees, or teas
Education
Graduate Certificate -
Stepful CCMA
San Diego, CA01-2024
Certification - Cosmetology
Paul Mitchell the School
San Diego12.2018
High School -
High Tech High Media Arts
San Diego, CA06.2016
Skills
- Administrative Support
- Dining Room Management
- Computer Skills
- Calendar Management
- Call Reception
- Schedule Coordination
- Time Management
- Fast Learner
- Guest Engagement
- Customer Service
- Menu Memorization
- High-Volume Dining
- Youth mentoring
- Program planning
- Youth development
- Academic support
References
- Leydi Bautista, Assistant manager at The Market by Buon Appetito, (858) 790-9141
- Roberta Mendoca, Manager at The Market by Buon Appetito & Buon Appetito, (858) 405-8711
- Amalia Amalair, Flight Instructor, (928) 257-0615
Languages
- English, Fluent
- Spanish, Fluent
Timeline
ELP PrimeTime Supervisor
YMCA of San Diego County
12.2023 - Current
Hostess/Server
Buon Appetito
01.2022 - 01.2023
Server
The Presley
03.2021 - 11.2024
Cashier Team Lead
The Market by Buon Appetito
01.2021 - 01.2023
Barista
Busy Bee's Bagels Bakery
01.2016 - 01.2021
Graduate Certificate -
Stepful CCMA
Certification - Cosmetology
Paul Mitchell the School
High School -
High Tech High Media Arts