Mayra Gonzalez
Los Angeles,California
Summary
Dynamic healthcare professional with extensive experience at Los Angeles County Department of Public and Mental Health, adept in community resources awareness and educating families. Excelled in bridging cultural mediation and enhancing client education, achieving significant improvements in community health literacy. Skilled in team collaboration and behavioral health, consistently advocating for comprehensive care solutions.
Overview
11
11
years of professional experience
Work History
Medical Case Worker II
Los Angeles County Department of Mental Health
, USA
02.2023 - Current
- Assists the client and family member with environmental difficulties by arranging for childcare services, transportation, housing, health providers, and other care services.
- Keep informed of community, mental health, and welfare resources with the variety of programs offered by each.
- Participate in placing clients who are suffering from mental or emotional disorders in board and care homes.
- Assists in the initial interview of new clients at the mental health clinic, learns to identify the nature of the problem to make referrals to Non-Specialty Mental Health Services or community agencies.
- Provide rehab or coping skills to clients and family members to cope with a mental health crisis.
- Provide resources and employment skills to CalWORKs clients.
- Monitored medication compliance among clients with multiple prescriptions.
Health Education Assistant-Call Center
Los Angeles County Department of Public Health
, USA
01.2021 - 11.2022
- Answer the public phone calls with any inquiries about COVID-19.
- Update the public about new protocols regarding COVID-19.
- Serve as an ongoing resource for the public.
- Teaching the public about the COVID-19 vaccine.
- Screened clients for variety of health risk factors to make appropriate referrals.
Community Health Worker-COVID-19 (Temporary)
Los Angeles County Department of Public Health
, USA
11.2020 - 01.2021
- Bridging and providing cultural mediation between communities, and health and social service systems.
- Providing culturally appropriate health education and information about COVID-19.
- Ensuring people obtain the services they need.
- Providing informal counseling and social support based on COVID-19.
- Advocating for individual and community needs.
- Building individual and community capacity.
Food and Nutrition Service Diet Clerk
PIH Health Whittier Hospital
Whittier, USA
11.2013 - 02.2018
- Greets patients in a professional manner and helps with meal trays according to their diet.
- Assists in the delivery of patients' meal trays and food items to assigned areas within the hospital.
- Answers the telephone and emails of clinical staff, responds to patients’ questions, and provides general assistance to the patients.
- Collaborated with healthcare professionals to ensure the safe delivery of nutritious meals for patients.
- Delivered snacks to nurse station for distribution to specific residents.
Education
Bachelor of Arts - Psychology
California State University Dominguez Hills (CSUDH)
Carson, CA05.2020
Associate of Arts - Liberal Arts and Science in Social & Behavioral
Cerritos Community College
Norwalk, CA05.2017
Skills
- Community resources awareness
- Healthcare systems
- Client education
- Gathering referrals
- Goal setting
- Educating families
- Team collaborating
- Behavioral health
Languages
Spanish
Professional
Timeline
Medical Case Worker II
Los Angeles County Department of Mental Health
02.2023 - Current
Health Education Assistant-Call Center
Los Angeles County Department of Public Health
01.2021 - 11.2022
Community Health Worker-COVID-19 (Temporary)
Los Angeles County Department of Public Health
11.2020 - 01.2021
Food and Nutrition Service Diet Clerk
PIH Health Whittier Hospital
11.2013 - 02.2018
Bachelor of Arts - Psychology
California State University Dominguez Hills (CSUDH)
Associate of Arts - Liberal Arts and Science in Social & Behavioral
Cerritos Community College
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