Evelin Rubio
Los Angeles
Summary
Dedicated case worker with expertise in crisis intervention and care coordination. Proven ability to assess client needs and develop effective service plans, ensuring optimal patient advocacy and interdisciplinary collaboration. With love and passion for helping others.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Medical Case Worker ll
Department of Health Services LA County HFH
Los Angeles
10.2024 - Current
- Conducted comprehensive assessments of client needs and eligibility for services.
- Coordinated care plans with healthcare providers and community resources.
- Assisted clients in understanding their rights and available benefits.
- Monitored client progress and adjusted care plans as needed.
- Facilitated communication between clients, families, and service providers.
- Documented case details accurately in electronic health records systems.
- Provided crisis intervention support to clients experiencing emergencies.
- Participated in team meetings to discuss case strategies and share insights.
- Participated in interdisciplinary team meetings to discuss treatment plans for complex cases.
- Coordinated referrals between primary care physicians, specialists, therapists, hospitals, home health agencies and other providers.
- Collaborated with other medical professionals to coordinate comprehensive care for clients.
CBEST Benefits ICMS lll
Contracted LA County HFH DHS
Long Beach
09.2019 - 05.2024
- Collaborated with physicians on patient care plans including medication recommendations.
- Worked with patients and families to design care plans.
- Attended weekly interdisciplinary team meetings to discuss patient care plans.
- Instructed patients on discharge instructions and follow-up care plans.
- Trained new staff on proper procedures and workplace expectations for efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
Street Outreach Worker
City of Long Beach Health Department
Long Beach
09.2016 - 10.2019
- Engaged with unsheltered individuals to provide health resources and support.
- Coordinated outreach events to connect community members with essential services.
- Assessed individual needs and developed personalized service plans for clients.
- Collaborated with local organizations to enhance service delivery and resource sharing.
- Educated clients on health issues, substance use, and available community programs.
- Documented client interactions and maintained accurate records for follow-up services.
- Advocated for clients' rights and needs within the healthcare system and community services.
- Trained new outreach staff on best practices in community engagement and resource navigation.
- Established relationships with external partners such as government agencies, nonprofits, schools and businesses.
- Engaged members of the community in conversations about potential solutions to homelessness and poverty issues.
- Monitored programmatic data to assess effectiveness of outreach initiatives and identify areas for improvement.
- Actively listened to clients' concerns while displaying empathy throughout all interactions.
- Participated in team meetings to discuss progress of current projects, develop new strategies and share ideas.
- Assisted with identifying resources for housing, education, employment, mental health services and substance abuse treatment.
- Supported clients through advocacy efforts including court appearances, paperwork assistance and referrals.
- Maintained accurate records regarding client demographics, interventions provided and outcomes achieved.
- Collaborated with local law enforcement to provide support for victims of crime or violence.
- Educated individuals about available resources that could be used during times of need.
- Researched best practices related to street outreach work and shared findings with colleagues.
- Provided crisis intervention and conflict resolution services to at-risk youth in the community.
- Delivered basic necessities such as food, clothing and hygiene items directly to those living on the streets.
- Developed individualized service plans based on the needs of clients served by the organization.
- Coordinated transportation arrangements for clients who needed access to medical appointments or other necessary services.
- Facilitated group meetings and workshops focused on life skills development and positive decision making.
- Encouraged clients to take advantage of opportunities that would help them improve their lives.
- Conducted street outreach activities to engage homeless individuals in the community.
- Provided transportation services when necessary in order to facilitate access to medical appointments or other services.
- Organized events such as job fairs, health screenings and educational seminars for underserved populations.
- Implemented harm reduction techniques aimed at reducing risks associated with drug use or unsafe behaviors.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Connected individuals with relevant community resources and coordinated referrals.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Performed assessments to determine individual limitations and strengths.
- Collaborated with social workers to support patients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Helped individuals address disabilities and put together career plans.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Made referrals to utilize community resources for resident's needs.
Education
Bachelor of Arts - Political Science
Humboldt State University
Arcata, CA05-2005
Skills
- Coordinating services
- Assessing needs
- Conducting assessments
- Community resources awareness
- Crisis intervention
- Needs assessment
- Community resource management
- Interdisciplinary collaboration
- Patient advocacy
- Care coordination
- Service plan development
- Effective communication
- Active listening
- Team building
- Time management
- Healthcare systems
- Cultural history
Languages
Spanish
Professional
Certification
MHALA First Aid Training 2025
Accomplishments
Impact Award Recipient 2019 City of Long Beach Doug Haubert City Prosecutor
Timeline
Medical Case Worker ll
Department of Health Services LA County HFH
10.2024 - Current
CBEST Benefits ICMS lll
Contracted LA County HFH DHS
09.2019 - 05.2024
Street Outreach Worker
City of Long Beach Health Department
09.2016 - 10.2019
Bachelor of Arts - Political Science
Humboldt State University