Mayra Granados
Chandler,TX
Summary
To obtain a challenging position that will allow me to utilize my current skills, assist in advancing a business that offers a stable employment opportunity. I am eager to learn new skills in business and technological advancements.
Overview
11
11
years of professional experience
Work History
Claims Specialist
Social Security Administration
Tyler, TX
10.2022 - 02.2024
- Processing Social Security Disability claims for disabled individuals
- Assisting individuals in establishing entitlements to benefits under Social Security programs by face-to-face interviews or by phone
- Resolve discrepancies, clarify issues, and make final decisions for initial and post-entitlement benefits and payments; adjudicate entitlement or disallowance actions; and use SSA’s computer systems to access and update claims information.
Technical Assistant
Smith County Appraisal District
Tyler, TX
08.2016 - 11.2019
- Utilize internal resources to obtain information needed to respond to customer inquiries (i.e
- Maps, plats, deeds)
- Provide technical information regarding tax exemptions and protest procedures
- Use CAMA (Computer Assisted Mass Appraisal) system to confirm ownership, mailing address, square footage and appraisal information to public records.
Dispatcher II
Suddenlink Communications
Tyler, TX
08.2013 - 07.2016
- Route jobs, set up activations/deactivations that allow for Technician to start and end their shift
- Work quota reports for call center to schedule installs and service calls for customers
- Contact customers to confirm appointments, COD, adult presence and other requirements.
Education
Master of Business Administration -
The University of Texas at Tyler
12.2021
Bachelor of Business Administration - Management
The University of Texas at Tyler
12.2015
Skills
- Microsoft Office
- Data Management
- Administrative Management
- Claims Processing
- Teamwork and Collaboration
- Eligibility Determination
- Data Entry
- Customer service
- Reporting skills
- Multitasking
- Organizational Skills
Timeline
Claims Specialist
Social Security Administration
10.2022 - 02.2024
Technical Assistant
Smith County Appraisal District
08.2016 - 11.2019
Dispatcher II
Suddenlink Communications
08.2013 - 07.2016
Master of Business Administration -
The University of Texas at Tyler
Bachelor of Business Administration - Management
The University of Texas at Tyler