Mayra Hernandez
Phoenix,AZ
Summary
Looking to begin an exciting career in the artistic field as an illustrator. Over 10 years of freelance work for musicians, small businesses and comic book writers. Detail-oriented to provide one of kind art for each specific job request. Driven Manager who has excelled in team leadership with a proven track record for achieving consistent sales targets at Dollar Tree and Antone. Excellent customer relations aptitude and relationship-building skills for providing the best customer service experience.
Overview
8
8
years of professional experience
Work History
Operations Manager
Dollar Tree
05.2022 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Customer Service Representative
Mercy Care
03.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Part Sales Supervisor
AutoZone
11.2016 - 03.2021
- Implemented effective marketing strategies to promote products and services to potential clients.
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Supervisor.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
Education
Associate of Arts - Illustration And Sequential Art
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2024
High School Diploma -
North High School
Phoenix, AZ05.2013
Skills
- Team Leadership
- Operations Management
- Customer Service
- Problem-Solving
- Goal Oriented
- adobe suite cc
- Diverse artistic style
- attention to detail
Timeline
Operations Manager
Dollar Tree
05.2022 - Current
Customer Service Representative
Mercy Care
03.2021 - 05.2022
Part Sales Supervisor
AutoZone
11.2016 - 03.2021
Associate of Arts - Illustration And Sequential Art
Maricopa Community Colleges - Phoenix College
High School Diploma -
North High School