Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Hernandez Garcia

San Jose,CA

Summary

Bilingual client service professional with 5+ years of experience in fast-paced customer-facing environments. Skilled in scheduling coordination, client communication, problem-solving, and managing high-volume interactions while maintaining attention to detail, and meeting deadlines promptly. Currently completing the necessary coursework to transition into healthcare administration and patient services.

Overview

7
7
years of professional experience

Work History

Expert Client Care Services Representative

Louis Vuitton - LVMH
2022.01 - 2026.04
  • Led a team of six client service professionals in a fast-paced environment.
  • Managed communication and consistent follow-up for 180+ clients regarding repair status updates, timelines, and ongoing requests.
  • Coordinated client service requests, scheduling needs, and issue resolution.
  • Supported compliance and audit processes while meeting performance goals and positive client experiences.

Guest Experience Representative

Louis Vuitton - LVMH
2021.08 - 2022.01
  • Served as the first point of contact for clients, creating a welcoming and professional experience in a high-volume environment.
  • Assisted clients with questions, service needs, and appointment coordination before connecting them with the appropriate client advisor.

Assistant Store Manager

Hollister Co.
2019.09 - 2021.08
  • Supervised daily operations and supported team training in a fast-paced retail setting.
  • Assisted with hiring, scheduling, and customer issue resolution.
  • Trained and supervised team members to enhance performance and maintain consistency in brand presentation.

Education

Bachelor of Arts - Economics, Minor in Political Science

San Jose State University
San Jose, CA
08.2024

Skills

  • Customer communication
  • Appointment scheduling
  • Confidential information handling
  • Calendar management
  • Team collaboration
  • Multitasking
  • Administrative support
  • Microsoft Office

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Expert Client Care Services Representative

Louis Vuitton - LVMH
2022.01 - 2026.04

Guest Experience Representative

Louis Vuitton - LVMH
2021.08 - 2022.01

Assistant Store Manager

Hollister Co.
2019.09 - 2021.08

Bachelor of Arts - Economics, Minor in Political Science

San Jose State University

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