Mayra Iturriaga
Perris,CA
Summary
Looking to take the next career step in automotive sales and leadership with a respected dealership dedicated to delivering high quality service and building relationships with customers.
Overview
15
15
years of professional experience
Work History
Internet Sales
Aarón CDJR Auto Group
Norco
01.2023 - Current
- Generate sales by ensuring proper and consistent internet lead follow up
- Use product knowledge, inventory availability, financing options and trade-in values to appeal to the buyer
- Negotiate and close deals while providing excellent customer service
- Great track record for closing deals and packed to set F & I up for success
- Experienced with New and Pre-Owned vehicles sales
- Proficient in computer programs (CRM, V-Auto, Reynolds & Reynolds, DriveCentric, VinSolutions etc)
- Excellent communication and people skills
- Contributed to an impressive amount repeat and referral customers
- Great support system to team when in need of Spanish speaker to complete the sale and earn long-term business
- Assist in training new hires and provide leaders additional support by helping out peers in need
- Maintain a minimum of a 10% internet closing ratio
- Maintain a 980-100% in customer satisfaction
Internet Sales
Car Pros Kia Moreno Valley
10.2021 - 01.2023
- Elevated my processes as a salesperson
- First store with no closers which improved my overall salesmanship
- Maintained a 10% average closing ration on new Internet leads
- Maintained a 980-100% on customer satisfaction
- Successfully completed a few months on an experimental internet program of finding deals in CRM. No new leads and no fresh ups. This program really had me dial in my navigation and persistence on the CRM.
Internet Sales
Riverside Metro Auto Group
09.2020 - 10.2021
- Discovered my potential on the sales floor
- Began to really challenge myself and explore other avenues in the CRM (other than fresh leads) to generate more traffic and ultimately more sales.
- Set higher goals for myself and achieved them
- With time, allowed and able to close own deals despite having closing managers
Internet Sales
Honda Cars of Corona
08.2019 - 09.2020
- First sales job, and learned all about car sales and what it entails: being the expert, executing steps to the sale, following up with internet leads, negotiating and closing deals.
- Mentored by seasoned sales personnel to improve my skills everyday.
- Mentored by leaders on ways to overcome objections and offered word tracks to use while assisting customers
Assistant Manager
Walmart Neighborhood Market
09.2015 - 08.2019
- In charge of 100+ employees
- Scheduling of 100+ employees
- Planning and implementing strategies to attract customers
- Hiring, training sales associates and developing the future leaders
- Tracking the store's progress daily, weekly, monthly, quarterly and annually
- Supervise and motivate staff to perform their best
- Evaluating employee performance to identify hiring and training needs
- Making sure all employees adhere to company's policies and guidelines
- Monitoring operating costs, budgets and resources
- Increasing sales MOM/YOY with calculated merchandising based off of demographics, seasons and key events or holidays
- Decreasing wages by making the team more efficient with time-management, routines and creating a culture of teamwork
- Reduced inventory by carefully monitoring manual orders, ensuring receiving processes are being followed and meticulously planning feature changes
- Improving overall store standards by working alongside associates and supervisors to share knowledge on how to work with precision
Front End Manager
El Super
05.2010 - 02.2015
- Open and/or close store as leader in charge.
- Monitored cash drawers and store’s safe to ensure proper money in and out.
- Offered hands-on assistance to customer and employee needs
- Supervised and guided employees to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
Education
AA - Psychology
Mt. San Antonio College
Walnut, CASkills
- Negotiation Skills
- Quick Judgment and Decision Making
- Proficient Computer Skills
- Great Leader
- Communication Skills
- People Skills
- Team Player
- Bilingual (Spanish)
Timeline
Internet Sales
Aarón CDJR Auto Group
01.2023 - Current
Internet Sales
Car Pros Kia Moreno Valley
10.2021 - 01.2023
Internet Sales
Riverside Metro Auto Group
09.2020 - 10.2021
Internet Sales
Honda Cars of Corona
08.2019 - 09.2020
Assistant Manager
Walmart Neighborhood Market
09.2015 - 08.2019
Front End Manager
El Super
05.2010 - 02.2015
AA - Psychology
Mt. San Antonio College