Travis Palu
Round Rock,TX
Summary
Experienced Internet Sales with over 10 years of success in driving online vehicle sales, managing customer relationships, and exceeding sales goals. Proven ability to use digital tools and online marketing strategies to attract and convert leads into loyal customers. Adept at working in fast-paced environments while maintaining a focus on customer satisfaction and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Internet Sales
Space City Toyota
Houston, TX
01.2024 - Current
- Lead internet sales operations, managing online leads and inquiries, and converting them into successful sales
- Collaborate with the sales team to ensure a smooth handoff of online leads and maximize conversion rates
- Utilize CRM systems to track and manage customer interactions, ensuring timely follow-up and customer satisfaction
- Promote dealership specials, financing options, and vehicle details to engage and guide potential customers through their buying journey
Internet Sales
Toyota of North Austin
Austin, TX
01.2020 - 01.2024
- Managed online customer interactions, delivering tailored information to help customers make informed purchase decisions
- Enhanced the customer experience by coordinating test drives and offering digital vehicle consultations
- Contributed to lead generation and achieved sales targets by leveraging digital marketing channels
Used Car Manager
Leif Johnson Ford
Austin, TX
01.2017 - 01.2020
- Managed the used car inventory, pricing, and trade-in evaluations
- Increased sales by providing excellent customer service and matching customers with the right pre-owned vehicles
Internet Sales Manager/Assistant Used Car Manager
Covert Ford Lincoln
Austin, TX
01.2011 - 01.2017
- Directed internet sales efforts, responding to customer inquiries and driving lead conversions
- Worked with the sales team to ensure all online customer interactions were followed up on in a timely manner
Education
Austin Community College
01-2010
High school or equivalent -
Lake Travis High School
01-2008
Skills
- Internet Sales & Lead Management
- Customer Relationship Management (CRM)
- Sales Strategy Development
- Digital Marketing & Advertising
- Strong Communication & Negotiation
- Customer Service Excellence
- Inventory & Pricing Management
Certification
- Certified Sales Professional (CSP)
- Automotive Sales Professional Certification
- Certified Internet Sales Professional (CISP)
- Digital Marketing for Automotive Sales
- Customer Relationship Management (CRM) Certification
Timeline
Internet Sales
Space City Toyota
01.2024 - Current
Internet Sales
Toyota of North Austin
01.2020 - 01.2024
Used Car Manager
Leif Johnson Ford
01.2017 - 01.2020
Internet Sales Manager/Assistant Used Car Manager
Covert Ford Lincoln
01.2011 - 01.2017
Austin Community College
High school or equivalent -
Lake Travis High School
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