Mayra Manmohan
Brooklyn,NY
Summary
Accomplished Store Manager with a proven track record, enhancing customer satisfaction and streamlining operations. Expert in customer service and problem-solving, successfully leading teams in high-pressure environments. Achieved significant sales boosts through innovative merchandising strategies and meticulous inventory management, demonstrating exceptional multitasking and organizational skills.
Overview
10
10
years of professional experience
Work History
Store Manager
UNOde50
New York, NY
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
H&M
New York, NY
11.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Dollar Tree
Brooklyn, NY
10.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Merchandising Manager
Jcpenney
Brooklyn, NY
03.2016 - 12.2018
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
Department Manager
Macy’s
Brooklyn, NY
04.2014 - 01.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associates - Criminal Science
New York Paralegal School
New York, NY06.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
UNOde50
02.2024 - Current
Assistant Manager
H&M
11.2022 - 02.2024
Assistant Manager
Dollar Tree
10.2019 - 02.2022
Merchandising Manager
Jcpenney
03.2016 - 12.2018
Department Manager
Macy’s
04.2014 - 01.2016
Associates - Criminal Science
New York Paralegal School